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For Companies At a Glance
- Tasks: Join our team as a 2nd Line Engineer, providing top-notch IT support and resolving tech issues.
- Company: Be part of a leading construction engineering firm making waves in the industry.
- Benefits: Enjoy a hybrid work model with 4 days onsite and 1 day WFH, plus a competitive salary.
- Why this job: This role offers hands-on experience, collaboration with a dynamic team, and opportunities for growth.
- Qualifications: Microsoft certifications and experience with ITSM systems are a plus; strong problem-solving skills required.
- Other info: Work in a supportive environment where your contributions directly impact the business.
The predicted salary is between 28800 - 48000 £ per year.
IT Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
* Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
* Prioritise and manage workflow through the ITSM system (ServiceNow)
* Conduct on-site technical investigations and escalate issues to ensure timely resolution
* Collaborate with IT team members and support 1st and 2nd line IT teams
* Install, update, maintain, and support various software packages and hardware
* Perform Active Directory administration and deploy software via Endpoint Manager
* Support SIP/VOIP telephony and video conference systems
* Configure and support iOS/Android mobile devices and 4G/5G dongles
* Assist with IT projects and maintain technical documentation
Qualifications and Skills:
* Microsoft certifications (desired)
* Experience with ITSM systems
* Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
* Understanding of anti-virus products, web gateway filtering, and networking concepts
* Strong communication, problem-solving, and customer service skills
* Ability to work under pressure and prioritize tasks effectively
IT Engineer in Sheffield employer: Context
Contact Detail:
Context Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in Sheffield
✨Tip Number 1
Familiarise yourself with the specific ITSM system mentioned in the job description, which is ServiceNow. Understanding its functionalities and how to navigate it will give you an edge during interviews, as you'll be able to discuss your experience or knowledge of similar systems.
✨Tip Number 2
Brush up on your technical skills related to Active Directory and Endpoint Manager. Being able to demonstrate your hands-on experience with these tools can significantly boost your confidence and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided end-user support, especially to VIPs. Highlighting your communication and problem-solving skills through specific examples will help you stand out as a candidate who can handle high-pressure situations effectively.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace IT Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency with Windows Operating Systems, Active Directory, and ITSM systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service skills. Mention specific examples of how you've provided technical support in previous roles, especially to VIPs or under pressure.
Highlight Relevant Certifications: If you have Microsoft certifications or any other relevant qualifications, make sure to include them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Engineer.
How to prepare for a job interview at Context
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Operating Systems, Active Directory, and Office 365 during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Familiarise Yourself with ITSM Systems
Since the role involves using an ITSM system like ServiceNow, it’s a good idea to brush up on your knowledge of these platforms. If you have prior experience, be ready to share how you managed workflows and prioritised tasks effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot hardware or software issues, especially in high-pressure situations. Think about how you would approach these challenges and communicate your thought process clearly.
✨Demonstrate Strong Communication Skills
As you'll be providing support to VIPs and other users, showcasing your communication skills is crucial. Practice explaining technical concepts in simple terms and be ready to discuss how you handle customer service situations, ensuring you convey your ability to remain calm and professional.
