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- Tasks: Support customers with enquiries and complaints while gaining a Level 3 qualification.
- Company: Join British Gas, a leader in energy solutions committed to a net zero future.
- Benefits: Earn while you learn, with a salary increase after 52 weeks and flexible working options.
- Why this job: Engage in meaningful work, develop skills, and be part of a supportive team culture.
- Qualifications: Passion for customer service, strong communication skills, and resilience in a fast-paced environment.
- Other info: Complete an online situational judgement exercise to progress your application.
Join British Gas as a Customer Service Apprentice and earn while you learn.
You\’ll gain a Level 3 Customer Service Specialist qualification supporting our customers, including those who may be vulnerable, and helping shape a net zero future.
British Gas Energy comprises several business areas.
Credit customers who generally pay by monthly direct debit or quarterly bills.
Pay As You Go customers who pay by toping up their meter as and when required.
Business customer who owns a small business (SME) who can pay either way.
Your apprenticeship will be within one of these fantastic teams.
The apprenticeship programme takes 18 months to complete and will consist of 20% dedicated, structured learning with 80% on-the-job call taking. You\’ll receive support from our external training partner Babington along with support from a dedicated mentor and your wider team.
Important Details:
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Salary: £18,334 (rising to £23,573 after 52 weeks)
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Department Hours: Monday to Friday, 8am-6pm
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Start Date: 1st & 8th September 2025.
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Office Location: Penman Way, Grove Park, Leicester, England, LE19 1SZ
You\’ll begin with eight weeks of in-office training, Monday to Friday, in our Leicester, office. We operate a flex policy which will be determined by your manager, however it is likely that the first 6 months will be fully office based. This is subject to change.
What you\’ll do:
While On-the-job, you will speak to our customers when they need us, addressing their enquiries and complaints with empathy and care. You will manage your own case loads through a variety of different methods, either phone, web chat or email. You will spend 1 day per week attending virtual college as part of your dedicated learning.
What we need from you:
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Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
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Time Management: Handle diverse enquiries efficiently.
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Digital Savvy: Navigate multiple complex systems.
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Communication Skills: Clear, empathetic, and calm across various channels.
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Resilience: Thrive in a fast-paced, high-pressure environment.
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Problem-Solving: Provide first-time solutions and improve processes.
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Self-Development: Continuously improve skills with our support.
Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.
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Customer Service Apprenticeship - Leicester employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship - Leicester
✨Tip Number 1
Familiarise yourself with British Gas and their customer service approach. Understanding their values and how they support vulnerable customers will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for the situational judgement exercise and help you articulate your responses clearly and empathetically.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in the past. This will highlight your resilience and ability to thrive under pressure, which is crucial for this role.
✨Tip Number 4
Be proactive in learning about digital tools and systems used in customer service. Familiarity with these technologies will demonstrate your digital savviness and readiness to adapt to the fast-paced environment at British Gas.
We think you need these skills to ace Customer Service Apprenticeship - Leicester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what British Gas is looking for in a Customer Service Apprentice. Pay attention to the skills and qualities they value, such as customer service passion and resilience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the apprenticeship role. Emphasise any previous customer service experience, time management skills, and your ability to handle diverse enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for British Gas and how you can contribute to their mission of shaping a net zero future.
Complete the Situational Judgement Exercise: Make sure to complete the online situational judgement exercise as it is a crucial part of the application process. This will assess your suitability for the role, so take your time and answer thoughtfully.
How to prepare for a job interview at Centrica
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in the past, as this role requires a genuine passion for delivering exceptional service.
✨Demonstrate Time Management Skills
Prepare to discuss how you manage your time effectively, especially when handling multiple enquiries. You might want to share specific strategies or tools you use to stay organised and prioritise tasks, as this is crucial for the role.
✨Be Digital Savvy
Familiarise yourself with common digital tools and platforms used in customer service. During the interview, highlight your ability to navigate complex systems and your willingness to learn new technologies, as this will be important in your day-to-day tasks.
✨Practice Empathetic Communication
Since you'll be dealing with various customer queries, practice how you communicate empathetically. Role-play potential scenarios where you need to address customer concerns calmly and clearly, showcasing your communication skills.
