At a Glance
- Tasks: Help LEGO fans with queries in German and English, solving problems creatively.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible working, generous discounts, and performance bonuses.
- Why this job: Be part of a fun team that values creativity and diversity.
- Qualifications: Fluent in German and English; no prior experience required.
- Other info: Fixed-term role until January 2025 with a supportive training programme.
The predicted salary is between 24000 - 32000 £ per year.
Social network you want to login/join with:
German speaking Customer Service Advisor (fixed-term), Slough
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Client:
The LEGO Group
Location:
Slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2317192c99f5
Job Views:
10
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Job Description
Could you help rebuild the LEGO Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh?
If you can keep cool when LEGO minifigures are losing their heads, then why not join our team?
If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and German fluently to join our growing team of advisors in Slough.
About the role
Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.
Starting salary is £28,000 per annum plus awesome benefits including a performance based/discretionary bonus of up to 10%. This role is fixed-term until the end of January 2025 .
Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. We exemplify our People Promise by embracing the different life situations of our colleagues. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week.
No relocation assistance is offered for this position.
Main responsibilities
- Respond to customers in German and English (both spoken and written).
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritise and multitask to meet our customers’ expectations.
Our recruitment process will start with an online interview in Hire Vue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Slough office for the final interview and to show you around our amazing workplace.
Applications are reviewed on an ongoing basis. however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
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German speaking Customer Service Advisor (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Being knowledgeable about the latest sets and popular themes will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Role-play common customer interactions to build confidence in handling queries in both German and English.
✨Tip Number 3
Research the LEGO Group's values and culture. Understanding their commitment to creativity, play, and community will allow you to align your responses during interviews with what they stand for.
✨Tip Number 4
Prepare for the online interview by familiarising yourself with the Hire Vue platform. Practise answering common interview questions and ensure you have a quiet, well-lit space for the interview to make a great impression.
We think you need these skills to ace German speaking Customer Service Advisor (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've used both German and English. Emphasise any relevant skills that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for LEGO and customer service. Mention specific examples of how you've successfully resolved customer issues in the past, and express your enthusiasm for joining the LEGO team.
Prepare for the Online Interview: Familiarise yourself with common interview questions for customer service roles. Practice answering in both German and English to demonstrate your fluency. Be ready to discuss how you would handle specific customer scenarios related to LEGO products.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or answering potential customer queries.
✨Show Your Passion for LEGO
The LEGO Group values creativity and enthusiasm. Be ready to share your personal experiences with LEGO products and how they have inspired you. This will help you connect with the brand and show that you understand its values.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or handled challenging situations, especially in a fun and engaging manner.
✨Familiarise Yourself with CRM Tools
As the role involves using CRM tools to assist customers, it’s beneficial to have a basic understanding of how these systems work. Research common CRM platforms and be prepared to discuss how you would use them to enhance customer interactions.