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For Companies At a Glance
- Tasks: Assist customers with vehicle returns and ensure a smooth rental process.
- Company: Europcar is a leading car rental service, focused on exceptional customer experiences.
- Benefits: Enjoy competitive pay, bonus potential, free parking, and discounts on car hire and mobile contracts.
- Why this job: Join a dynamic team at Gatwick Airport and develop your customer service skills in a fast-paced environment.
- Qualifications: Must have a valid driving licence with 4+ years of experience; training provided for beginners.
- Other info: Flexible working hours, including evenings and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Europcar is looking for Customer Service Returns Assistant.
- A full, valid driving licence, with a minimum of 4 years driving experience is required
You\’ve probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Assistant at our Gatwick Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you :
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Free on site car parking
- Pension
- Enhanced Maternity Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
- forms part of current non contractual benefit offering
Key skills required :
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.
- Car rental / sales experience is desirable but not essential (training will be provided
Shift working pattern :
Week 1 – Monday, Tuesday, Friday, Saturday and Sunday
Week 2 – Wednesday and Thursday
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Customer Service Returns Assistant employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Assistant
✨Tip Number 1
Familiarise yourself with Europcar's services and values. Understanding their commitment to customer service will help you align your responses during the interview, showcasing your passion for providing excellent service.
✨Tip Number 2
Prepare to discuss your driving experience in detail. Since a valid driving licence and at least four years of driving experience are required, be ready to share specific examples of how your driving skills have contributed to your previous roles.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Think of instances where you've successfully managed multiple tasks or handled challenging situations, as this will demonstrate your capability to thrive in the role.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Since the role requires evening and weekend availability, emphasising your adaptability can set you apart from other candidates.
We think you need these skills to ace Customer Service Returns Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. Emphasise any previous work in fast-paced environments and your ability to handle challenges calmly.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your driving experience and how it aligns with the role of a Customer Service Returns Assistant at Europcar.
Highlight Relevant Skills: In your application, focus on your communication and interpersonal skills. Provide examples of how you've successfully worked in teams or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will resonate well with Europcar's focus on excellent service.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. During the interview, listen carefully and respond thoughtfully to show that you can engage effectively with customers and team members.
✨Highlight Your Driving Experience
With a valid driving licence and at least four years of experience being a requirement, be prepared to discuss your driving history. Mention any relevant experiences that showcase your reliability and safety as a driver.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment at Gatwick Airport, think of examples where you've successfully managed multiple tasks or handled stressful situations. This will demonstrate your ability to thrive under pressure, which is crucial for this role.
