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- Tasks: Assist customers with vehicle returns and ensure a smooth rental process.
- Company: Europcar is a leading car rental service, focused on exceptional customer experiences.
- Benefits: Enjoy competitive pay, bonus potential, free parking, and discounts on car hire and mobile contracts.
- Why this job: Join a dynamic team at Gatwick Airport and develop your customer service skills in a fast-paced environment.
- Qualifications: Must have a valid driving licence with 4+ years of experience; training provided for beginners.
- Other info: Flexible working hours, including evenings and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Returns Assistant, Crawley
Client: Europcar
Location: Crawley, Gatwick Airport
Job Category: Other
EU work permit required: Yes
Job Reference:
0eee01c0f2fa
Job Views:
16
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Europcar is looking for a Customer Service Returns Assistant.
Requirements:
- A full, valid driving licence, with a minimum of 4 years driving experience.
About Europcar:
We are more than just a car rental company at airports; we offer a wide range of services and a great customer experience.
Role Overview:
Join our team at Gatwick Airport as a Customer Service Returns Assistant. You\’ll work in a fast-paced environment, assisting customers during vehicle returns and providing excellent service throughout the rental process.
Ideal Candidate:
- Passionate about customer service with a calm approach to challenges.
What We Offer:
- Competitive salary
- Bonus potential
- Free on-site parking
- Enhanced maternity leave (subject to conditions)
- Discounted car hire rates
- 20% discount on EE mobile contracts
- Legal and support services via BUPA
- Career development opportunities
Qualifications and Skills:
- Valid clean driving licence with at least 4 years\’ experience
- Excellent communication and interpersonal skills
- Ability to work in a team in a fast-paced environment
- Flexible working hours, including evenings and weekends
- Car rental/sales experience is desirable but not essential (training provided)
Work Schedule:
Week 1 – Monday, Tuesday, Friday, Saturday, Sunday
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Customer Service Returns Assistant employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Assistant
✨Tip Number 1
Familiarise yourself with Europcar's services and values. Understanding their commitment to customer service will help you align your responses during the interview, showcasing your passion for providing excellent service.
✨Tip Number 2
Prepare to discuss your driving experience in detail. Since a valid driving licence and at least four years of driving experience are required, be ready to share specific examples of how your driving skills have contributed to your previous roles.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Think of instances where you've successfully managed multiple tasks or handled challenging situations, as this will demonstrate your capability to thrive in the role.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Since the role requires evening and weekend availability, emphasising your adaptability can set you apart from other candidates.
We think you need these skills to ace Customer Service Returns Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. Emphasise any previous work in fast-paced environments and your ability to handle challenges calmly.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your driving experience and how it aligns with the role of a Customer Service Returns Assistant at Europcar.
Highlight Relevant Skills: In your application, focus on your communication and interpersonal skills. Provide examples of how you've successfully worked in teams or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will resonate well with Europcar's focus on excellent service.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. During the interview, listen carefully and respond thoughtfully to show that you can engage effectively with customers and team members.
✨Highlight Your Driving Experience
With a valid driving licence and at least four years of experience being a requirement, be prepared to discuss your driving history. Mention any relevant experiences that showcase your reliability and safety as a driver.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment at Gatwick Airport, think of examples where you've successfully managed multiple tasks or handled stressful situations. This will demonstrate your ability to thrive under pressure, which is crucial for this role.
