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For Companies At a Glance
- Tasks: Engage and excite customers while achieving personal KPIs in a vibrant retail environment.
- Company: Join New Balance, a family-oriented sportswear brand committed to growth and community.
- Benefits: Enjoy competitive pay, a bonus scheme, generous discounts, and flexible uniforms.
- Why this job: Be part of an incredible team that values passion, customer service, and personal development.
- Qualifications: Team player with customer service skills, a passion for retail, and effective communication.
- Other info: Flexible work schedule including weekends and holidays; great opportunities for career growth.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as required by the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
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Retail Associate (8 hours, 3 months fixed term) - Swindon employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (8 hours, 3 months fixed term) - Swindon
✨Tip Number 1
Familiarise yourself with New Balance's brand values and products. Being able to speak passionately about their offerings will show your genuine interest and help you connect with customers.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable and confident when interacting with customers in the store.
✨Tip Number 3
Be prepared to discuss your previous retail experiences and how they relate to the role. Highlight any specific achievements or KPIs you've met in past positions to demonstrate your capability.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and holidays. This is crucial for retail roles and will make you a more attractive candidate.
We think you need these skills to ace Retail Associate (8 hours, 3 months fixed term) - Swindon
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Highlight your passion for sportswear and how it aligns with their values in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant retail skills. Use specific examples that demonstrate your ability to engage and educate customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire to be a brand ambassador and how you can contribute to the store's performance.
Highlight Teamwork Skills: Emphasise your ability to work as part of a team in both your CV and cover letter. Provide examples of past experiences where you successfully collaborated with others to achieve goals.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of why you enjoy working in this field and how it motivates you to provide excellent customer service.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences with customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with New Balance's focus on delivering total customer satisfaction.
✨Be a Team Player
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past to achieve common goals, as teamwork is essential in a retail environment.
✨Prepare for Flexibility
Since the role requires a flexible work schedule, be ready to discuss your availability. Show that you're open to working weekends and holidays, which demonstrates your commitment to the role and the team.
