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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and ensure smooth delivery processes.
- Company: Breedon Group is a leading construction materials provider in the UK, Ireland, and the USA.
- Benefits: Enjoy a competitive salary, 25 days leave, pension scheme, and discounts on high street brands.
- Why this job: Join a dynamic team focused on customer service and making a positive impact in construction.
- Qualifications: Customer service experience and strong organisational skills are essential; industry knowledge is a plus.
- Other info: This role offers career progression in a supportive and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Services Agent
Department: Customer Service and Distribution
Employment Type: Permanent – Full Time
Location: Leeds Concrete Plant
Description
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We\’re dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
We are currently seeking a customer service agent to join our team at our Concrete Plant, based in Leeds, Yorkshire.
Key Responsibilities
- Timely & accurate input of all customer concrete orders
- Cost effective dispatch planning (shipping) of all customer orders through active liaison with commercial, operations and transport teams
- Timely response to all customer enquiries and complaints
- Specific support to the pre planning of major contracts or schemes in terms of production and transport capacity planning
- You will be an excellent communicator and a proactive self-starter who can build effective relationships both with colleagues and customers.
Skills, Knowledge and Expertise
- Customer service experience
- Excellent customer service skills
- The ability to build rapport quickly
- Good attention to detail
- Efficient multi-tasker
Salary & Benefits
- A tailored, competitive salary
- Company Pension Scheme
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Company Life Assurance Scheme
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
Join Us:
If you\’re looking for a role that challenges you, offers progression, and contributes to building better futures, we\’d love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.
Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.
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Customer Services Agent employer: Breedon Group
Contact Detail:
Breedon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Familiarise yourself with the construction materials industry. Understanding the products and services offered by Breedon Group will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether through role-playing with friends or volunteering, honing your ability to build rapport and handle inquiries will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Breedon Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your organisational skills by preparing a mock order tracking system. This will not only demonstrate your attention to detail but also your proactive approach to ensuring smooth delivery processes.
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Services Agent at Breedon Group. Tailor your application to highlight how your skills and experiences align with their requirements.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for customer service and your ability to build rapport. Use specific examples from your past experiences that demonstrate your customer service skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that showcase your ability to handle inquiries, manage orders, and provide excellent after-sales care. If you have experience in the building products industry, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Breedon Group
✨Know the Company
Before your interview, take some time to research Breedon Group. Understand their values, mission, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Services Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you build rapport with customers.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and keep track of orders. You might want to share specific tools or methods you use to stay organised and ensure smooth operations.
✨Bring a Sense of Humour
While professionalism is key, don’t forget to let your personality shine through. A healthy sense of humour can go a long way in customer service. Be prepared to share light-hearted anecdotes that reflect your approach to building relationships with customers.
