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- Tasks: Join us as a Customer Team Member, delivering top-notch service and supporting store operations.
- Company: SPAR is a leading UK convenience retailer with over 260 stores and a rich history since 1917.
- Benefits: Enjoy flexible hours, generous discounts, early pay access, and a supportive work culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Previous retail experience is preferred, but enthusiasm and a team spirit are key!
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
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Customer Team Member (SPAR 18+) Intake, Doncaster.
Min 30 Hours P/W – possibly more hours when the store needs.
Various shifts available
We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales
Store Operations: - Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.service.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred
- Reliably follows instructions and procedures with excellent attention to detail
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward
- Experience of using a ‘Challenge 25’ policy desirable
- Keen and enthusiastic approach to working both in a team and independently
- Previous cash handling experience is preferred but not essential
What\’s in it for you?
- Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
- Proactive promotion of internal candidates
- Free Tea & Coffee
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
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Customer Team Member employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's core values and customer service principles. Understanding their focus on 'Brilliant Basics' and 'Moments of Wow' will help you align your approach during interviews and demonstrate your commitment to enhancing the customer experience.
✨Tip Number 2
Showcase your enthusiasm for teamwork and customer service. During any interactions, emphasise your ability to work well in a team and your passion for providing excellent service, as these are key attributes they look for in a Customer Team Member.
✨Tip Number 3
Prepare to discuss your previous retail experiences, even if they are not directly related. Highlight any relevant skills such as cash handling, stock management, or customer interaction that can translate well into this role.
✨Tip Number 4
Be ready to share ideas on how to improve customer service and sales. Think about innovative ways to engage customers or enhance their shopping experience, as this shows initiative and a proactive mindset, which is highly valued at SPAR.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail. Use bullet points for clarity and include specific achievements that demonstrate your ability to contribute to a positive customer experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of SPAR that appeal to you and how you can contribute to their goals, such as improving customer service and maximising sales.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your friendly and welcoming approach.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to stock management and processing transactions. During the interview, mention any previous experiences where your attention to detail made a difference, such as ensuring accurate cash handling or maintaining a clean sales floor.
✨Familiarise Yourself with Company Values
Understanding the company's commitment to 'Brilliant Basics' and creating 'Moments of Wow' can set you apart. Research A.F. Blakemore & Son Ltd and be ready to discuss how you can contribute to these values in your role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as upselling products or dealing with difficult customers. Think of relevant situations from your past experience and how you approached them, showcasing your problem-solving skills.
