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- Tasks: Join our Client Services Team to manage client enquiries and deliver top-notch service.
- Company: We're a full-service law firm located in the vibrant Spinningfields, Manchester City Centre.
- Benefits: Enjoy a competitive salary, exciting perks, and a dynamic work environment.
- Why this job: This role offers hands-on experience in the legal field with a focus on client satisfaction.
- Qualifications: Ideal candidates have strong communication skills and previous experience in legal or professional services.
- Other info: This position is fully office-based, requiring daily travel to Manchester city centre.
The predicted salary is between 28800 - 43200 £ per year.
Position title Legal Client Support Assistant Description Are you interested in a career in the legal profession and can demonstrate professional client administration skills? My client is a full-service law firm with offices in the heart of Spinningfields, Manchester City Centre. An opportunity has arisen to join their Client Services Team to take and manage a wide range of client enquiries, ensuring the highest levels of client service are delivered at all times. Responsibilities Duties are varied and require a professional, organised and methodical approach. * Communicate effectively with clients across various channels, supporting them with their legal enquiries and providing first-class customer service at all times. * Obtain and process client and enquiry information accurately using Proclaim case management software. * Escalate new enquiries to the relevant departments and promptly record department feedback. * Display an extensive understanding of the departments within the firm and the services they offer. * Organise workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day. * Skilfully assess or quote specific lead types, determining their viability and onboarding clients efficiently. * Support departments with matter opening and the completion of Know Your Client (KYC) checks. * Demonstrate an adaptable mindset and a willingness to accommodate to the changing needs of the team and business. Qualifications The successful candidate will ideally have previous experience in a legal or professional services setting and be able to demonstrate: * Excellent communication skills, both written and verbal. * Well organised and able to independently prioritise workloads to meet agreed service levels. * Accurate data entry, with meticulous attention to detail when recording new enquiries or case updates within the Proclaim case management system. * Proven track record of meeting or exceeding Key Performance Indicators (KPIs). Job Benefits In return you can expect a competitive basic salary, a wide range of exciting benefits and exceptional working environment. The nature of this role means it is fully office based and requires someone happy to travel to Manchester city centre on a daily basis. What next? Apply now for immediate consideration
Legal Client Support Assistant employer: Gia Consultancy Limited
Contact Detail:
Gia Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Client Support Assistant
✨Tip Number 1
Familiarize yourself with Proclaim case management software. Since this role requires accurate data entry and processing client information, having a good understanding of how to navigate and utilize this software will give you a significant advantage.
✨Tip Number 2
Brush up on your communication skills. This position involves interacting with clients across various channels, so practicing clear and professional communication can help you stand out during the interview process.
✨Tip Number 3
Research the law firm and its departments thoroughly. Understanding the services they offer and how each department operates will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
✨Tip Number 4
Showcase your organizational skills. Be ready to discuss specific examples of how you've effectively managed workloads and prioritized tasks in previous roles, as this is crucial for success in the Client Services Team.
We think you need these skills to ace Legal Client Support Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Legal Client Support Assistant position. Highlight the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant skills and experiences in client administration, communication, and legal settings. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the legal profession and your understanding of the firm's services. Mention your organizational skills and ability to handle client inquiries effectively.
Highlight Relevant Experience: In your application, be sure to highlight any previous experience in a legal or professional services environment. Discuss your familiarity with case management software, particularly Proclaim, if applicable, and your track record of meeting KPIs.
How to prepare for a job interview at Gia Consultancy Limited
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate effectively. Use clear and concise language during the interview and provide examples of how you've successfully handled client inquiries in the past.
✨Familiarize Yourself with Proclaim Software
As the position involves using Proclaim case management software, it’s beneficial to have a basic understanding of it. If you have experience with similar software, mention it and express your willingness to learn quickly.
✨Demonstrate Organizational Skills
The job requires a methodical approach to managing workloads. Prepare to discuss how you prioritize tasks and manage your time effectively. You could share specific examples from previous roles where you successfully organized your workload.
✨Understand the Firm's Services
Research the law firm and its various departments before the interview. Showing that you have a good understanding of their services will demonstrate your interest in the role and your proactive nature.
