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- Tasks: Manage mortgage products and ensure they meet performance metrics for customer satisfaction.
- Company: The West Brom is a respected financial institution focused on home ownership and customer outcomes.
- Benefits: Enjoy 25 days annual leave, flexible working, and a corporate health plan with family options.
- Why this job: Join a supportive team that values your contributions and offers opportunities for personal growth.
- Qualifications: Knowledge of the UK mortgage market and strong analytical skills are essential.
- Other info: Flexible/hybrid working options available; apply early as the posting may close sooner.
The predicted salary is between 43200 - 72000 £ per year.
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Client:
The West Brom
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Job Reference:
d07558558bf5
Job Views:
4
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Job Description
Hours: Full time – 35 hours
Contract: Permanent
The West Brom are looking to recruit aProduct Manager (Mortgages) to join our Products team. The post holder will be supporting the Head of Products to deliver the Society’s mortgage plans, the principal emphasis of the role is to manage the overall performance of our mortgage product ranges.
The core focus of the role is to ensure our range of mortgage products for both new and existing customers is delivering in line with agreed plans across a range of key performance metrics, in support of our home ownership purpose. You will monitor, manage and recommend pricing changes to mortgage products to senior stakeholders. Supported by a team of product analysts, the role involves researching, identifying and developing mortgage related product opportunities, for all channels, ensuring that products deliver our purpose and good outcomes for customers.
Key Responsibilities:
- Key accountability for the delivery of the Society’s mortgage plans for new and existing customers.
- Collate and analyse performance on individual product lines, new business and total portfolio against agreed metrics.
- Identify opportunities to ensure individual products/product lines deliver against agreed performance metrics (volume, contribution and risk) and make recommendations to Committee.
- Ensure that products deliver good customer outcomes through the product lifecycle and are managed in line with associated frameworks, policies and procedures.
- Contribute to the development of annual and 5-year lending plans.
- Maintain an in-depth and up-to-date knowledge and understanding of the mortgage market, as well as wider market considerations, in order to develop new products and mortgage related initiatives.
- Act as spokesperson and industry expert for the Society on mortgages and an active participant in industry body meetings.
- Produce weekly/monthly monitoring and performance reports for key stakeholders.
Skills and Experience Required:
- A detailed knowledge of both the UK mortgage market.
- Good analytical skills with the ability to handle complex mathematical modelling including pricing.
- A clear understanding of the relevant regulations and legal frameworks.
- A high level of competency across all Microsoft Office software with Excel being a key focus.
- Excellent oral and written communication skills and an influential negotiator with the ability to tailor communication to a wide range of audiences including the Head of Products, C-suite and Executive Directors.
- Ability to communicate complex subject matters in a simple way to a wide range of audiences (internal and external).
- Excellent organisational, time management and prioritisation skills with the capability to manage complex projects simultaneously to tight deadlines.
- Contribute to the department meeting the requirements of the Society’s Risk Framework by:
o Escalating up the line any risks identified;
o Reporting any Risk Events to Operational Risk and the Head of Products;
o Ensuring all controls within the department are effective and in line with procedure.
What\’s in it for you?
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership – dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- Life assurance provided by the Society at 4 times your salary
When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.
Do it today and click apply!
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*
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Product Manager - Mortgages employer: The West Brom
Contact Detail:
The West Brom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Mortgages
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the UK mortgage market. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during discussions.
✨Tip Number 2
Network with professionals in the mortgage industry, especially those who have experience in product management. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used analytical skills to drive product performance in previous roles. Being able to articulate your experience with complex mathematical modelling will set you apart.
✨Tip Number 4
Showcase your communication skills by being ready to explain complex mortgage concepts in simple terms. This is crucial for the role, as you'll need to engage with various stakeholders effectively.
We think you need these skills to ace Product Manager - Mortgages
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product Manager - Mortgages position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the UK mortgage market and any analytical skills you possess. Provide specific examples of how you've managed product performance or developed new products in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your documents well to demonstrate your written communication skills.
Tailor Your Application: Customise your CV and cover letter to align with the values and goals of the West Brom. Mention how your personal values resonate with their commitment to good customer outcomes and home ownership, making a strong case for why you're a great fit.
How to prepare for a job interview at The West Brom
✨Know Your Mortgage Market
Make sure you have a solid understanding of the UK mortgage market. Be prepared to discuss current trends, regulations, and how they impact product development. This will show your potential employer that you're not just knowledgeable but also passionate about the industry.
✨Demonstrate Analytical Skills
Since the role requires good analytical skills, be ready to showcase your ability to handle complex data. You might be asked to solve a problem or analyse a case study during the interview, so practice explaining your thought process clearly and concisely.
✨Communicate Effectively
Excellent communication is key for this position. Prepare to demonstrate how you can tailor your communication style to different audiences, from technical teams to C-suite executives. Practise explaining complex concepts in simple terms to ensure clarity.
✨Showcase Project Management Skills
The role involves managing multiple projects simultaneously. Be ready to discuss your experience with project management, including how you prioritise tasks and meet deadlines. Use specific examples to illustrate your organisational skills and ability to handle complexity.
