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- Tasks: Help individuals find sustainable employment and develop their skills through one-on-one coaching.
- Company: Join Acorn Training, a rapidly growing provider dedicated to social inclusion and workforce development.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by empowering others and contributing to the community's future success.
- Qualifications: Must have NVQ Level 2 in customer service or related fields and relevant experience.
- Other info: We welcome diverse applicants and offer reasonable adjustments for candidates with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
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Client:
Acorn Training
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
f2601a764fe0
Job Views:
8
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Description
An exciting opportunity for you to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.
You will join us at our most exciting time, with strong plans to double the size of the business each year over the next 5 years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.
Key Responsibilities and Key Performance Indicators
- Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment
- Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment
- Prepare job search materials and differentiated products to meet the needs of the customer
- Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers
- Support and sign post customer identified pastoral needs
- Provide information, advice and guidance on learning programmes and qualifications
- Coach customers and promote positive behaviours associated with employment
- Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements
- Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets
- Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community
- Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills
- Ensure that policies with regards to Child and Adult at Risk are adhered to
- Ensure that policies with regards to Data Security are adhered to
- Maintain a positive and professional company image at all times
- Support the company Quality Policy and Information Security priorities
- Support the company’s equality of opportunity statement at all times
- Work safely, supporting the company Health and Safety Policy
- Perform any additional requests in line with the key responsibilities of this role
Key Performance Indicators
- Referrals to schemes within Acorn Training
- Monitoring outcomes for each candidate
- Face to Face meetings which each candidate in line with company expectations and standards
Skills, Knowledge and Expertise
Qualifications and specific training
- Full NVQ Level 2 in customer service, business administration, accounting, or IT
- GCSE (or equivalent) in English Language and Mathematics
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)
- Level 3 Information, Advice and Guidance qualification
- IEP Accredited Sector Induction (Level 2)
- IEP Accredited Certificate in Employability Practice (Level 3)
- First Aid at Work Certificate
- IOSH Health and Safety Qualification
Experience
- Skills for Life awareness
- Knowledge of the local labour market
Knowledge
- Barriers to learning and employment
- How to support customer and promote independence
- Support strategies for various customer specific needs
- Delivery of Learning and Skills Council and/or DWP contracts
Skills
- Full Driving licence with access to a car with Business Insurance
- The ability to work under pressure in a highly performance driven organisation
- The ability to work effectively as part of a team
- The ability to work accurately and actively programme solving
- The ability to reflect on your own performance to support quality improvement
- The ability to manage time effectively and plan your own work load
- The ability work with little supervision or guidance
- The ability to maintain one’s own motivation when things are getting tough
- The ability to be proactive
- The ability to understand one’s own limitations within the role
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Please get in contact with [emailprotected] to discuss alternative options you may require, or alternative application methods
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Employment Coach - Hanley employer: Acorn Training
Contact Detail:
Acorn Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Coach - Hanley
✨Tip Number 1
Familiarise yourself with Acorn Training's mission and values. Understanding their commitment to social inclusion and diversity will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with professionals in the employment coaching field. Attend local job fairs or workshops related to skills training and employment support. This can provide you with insights into the local labour market and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific strategies you've used to support diverse customer groups. Highlight any experience you have with individuals facing barriers to employment, as this will demonstrate your capability to meet the needs of Acorn Training's clientele.
✨Tip Number 4
Showcase your proactive approach to professional development. Mention any relevant qualifications or training you've undertaken, especially those related to information, advice, and guidance, as well as your understanding of the Skills for Life framework.
We think you need these skills to ace Employment Coach - Hanley
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Employment Coach position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in coaching, customer service, or working with diverse groups. Use specific examples that demonstrate your ability to support individuals in achieving their employment goals.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to this role, such as knowledge of the local labour market, the ability to work under pressure, and effective time management. Use bullet points for clarity.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work with Acorn Training and how you align with their values and mission.
How to prepare for a job interview at Acorn Training
✨Research Acorn Training
Before your interview, take some time to learn about Acorn Training's mission, values, and recent achievements. Understanding their focus on social inclusion and diversity will help you align your answers with their corporate ethos.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage a diverse customer case load. Think of examples from your past experiences where you've successfully guided individuals towards sustainable employment or supported those with specific needs.
✨Showcase Your Coaching Skills
Be ready to discuss your coaching techniques and how you promote positive behaviours associated with employment. Highlight any relevant qualifications or experiences that demonstrate your ability to motivate and support customers effectively.
✨Demonstrate Knowledge of the Local Labour Market
Familiarise yourself with the local job market in Stoke-on-Trent. Be prepared to discuss potential opportunities for customers and how you would connect them with local employers, showcasing your understanding of the community's needs.
