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- Tasks: Lead the store team, ensuring a smooth shopping experience and excellent customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, competitive pay starting at £14.76, and a supportive work environment.
- Why this job: Be part of a dynamic team that values diversity and encourages personal growth.
- Qualifications: Must be 18 or over; no prior experience required, just a passion for customer service.
- Other info: Flexible working options available; we celebrate inclusivity and support all backgrounds.
Availability Window
| Days | From time | To time |
|---|---|---|
| Mon | 10:00:00 | 19:00:00 |
| Wed | 13:30:00 | 22:30:00 |
| Sat | 10:00:00 | 19:00:00 |
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Itâ€s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if youâ€d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week weâ€d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and youâ€ll have 3 weeks†notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, weâ€d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. Youâ€ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader youâ€ll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\’s safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that is inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \”Serving our customers, communities and planet a little better every day.\” Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
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Tesco Shift Leader - Days - Rowlands Gill Express employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Rowlands Gill Express
✨Tip Number 1
Familiarise yourself with Tesco's core values and customer service philosophy. Understanding their commitment to serving customers, communities, and the planet will help you align your responses during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and support colleagues will resonate well with the responsibilities of a Shift Leader.
✨Tip Number 3
Be ready to discuss your experience in fast-paced retail environments. Share specific instances where you've improved service or operations, as this will illustrate your capability to handle the challenges of the Shift Leader position.
✨Tip Number 4
Prepare questions about Tesco's approach to diversity, equity, and inclusion. This shows your interest in creating an inclusive team atmosphere and aligns with their commitment to making everyone feel welcome at work.
We think you need these skills to ace Tesco Shift Leader - Days - Rowlands Gill Express
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and expectations of a Shift Leader at Tesco. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Customer Service Skills: Since customer service is at the heart of Tesco's operations, make sure to include specific examples in your application that demonstrate your ability to provide excellent service and support to both customers and colleagues.
Highlight Leadership Experience: As a Shift Leader, you'll be expected to guide and motivate your team. Include any previous leadership roles or experiences where you successfully managed a team or project, showcasing your ability to lead by example.
Express Flexibility: Tesco values flexibility in scheduling. In your application, mention your availability and willingness to adapt to different shift patterns, as well as your openness to discussing flexible working arrangements.
How to prepare for a job interview at Tesco UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks such as coordinating the team, ensuring customer satisfaction, and maintaining store operations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to motivate others and create a positive work environment.
✨Emphasise Customer Service
Tesco places a strong emphasis on customer service. Be ready to discuss how you would ensure customers leave satisfied and how you would handle any complaints. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face as a Shift Leader and how you would address them. Practising these scenarios can help you respond effectively during the interview.
