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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive sales.
- Company: Join TFG London, a leader in retail with a focus on style and customer experience.
- Benefits: Enjoy flexible working hours, full training, and a supportive team environment.
- Why this job: Be a brand ambassador and make shopping memorable for customers while growing your skills.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: This role requires a work permit; perfect for those looking to kickstart their retail career.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
Supervisor - Cheshire Oaks employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles relevant to the store. Being knowledgeable about current products will help you connect with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create a first-class shopping experience, which is crucial for the Supervisor position.
✨Tip Number 3
Research the company culture and values of TFG London. Understanding their brand ethos will allow you to align your responses during the interview, demonstrating that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your experience in collaborating with teams. As a Supervisor, you'll need to work closely with others, so be ready to share how you've successfully contributed to team goals in the past.
We think you need these skills to ace Supervisor - Cheshire Oaks
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Supervisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and retail. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to drive sales and enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and retail. Mention specific examples of how you've successfully contributed to team goals or improved customer satisfaction in previous roles. Make sure to convey your enthusiasm for the brand and the role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
As a Supervisor, you'll be the face of the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Team Collaboration Skills
This role requires working closely with the in-store team. Highlight your experience in collaborating with others to achieve common goals. Discuss any successful projects or initiatives where teamwork played a key role.
✨Know the Brand Inside Out
Familiarise yourself with the latest styles and products offered by the company. Being knowledgeable about their offerings will show your commitment and help you connect better with customers during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare scenarios where you've successfully handled difficult situations or adapted to changing priorities, as these are crucial skills for a Supervisor.
