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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team, make a difference, and gain valuable customer service skills.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No worries if your experience isn't a perfect match; we value diversity and authenticity!
The predicted salary is between 20000 - 30000 £ per year.
About the role:
Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Customer Service Assistant would include:
• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times
Who are we looking for?
Our ideal candidate will be; • Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click
Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by being open about your availability for various shifts. Mention any past experiences where you successfully adapted to changing schedules or worked during peak times.
✨Tip Number 3
Prepare to discuss your communication skills. Think of instances where you effectively listened to customers or collaborated with team members, as these are key traits they value in a Customer Service Assistant.
✨Tip Number 4
Research Your Co-op's community involvement and be ready to talk about how you can contribute. Showing that you're keen to engage in social activities and support local initiatives will set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have gone the extra mile for customers in the past, and how you can contribute to creating a fantastic store experience.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in previous roles or situations.
✨Demonstrate Communication Skills
Since the role requires strong communication, practice articulating your thoughts clearly. Be prepared to discuss how you listen and interact with both customers and team members effectively.
✨Exhibit Enthusiasm and Resilience
The interviewers will be looking for candidates who can handle demanding situations with a positive attitude. Share experiences where you've maintained enthusiasm under pressure or supported colleagues during busy times.
✨Be Flexible and Open-Minded
Highlight your willingness to work various shifts, including evenings and weekends. Show that you're adaptable and ready to contribute to the team whenever needed, which aligns with the company's values.
