Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Operations Control team to ensure smooth daily park operations and incident management.
- Company: Join LEGOLAND Windsor Resort, the UK's favourite theme park for families with children aged 2-12.
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and a private pension scheme.
- Why this job: Be part of a fun, dynamic team that values innovation and guest experience in a magical environment.
- Qualifications: Proven operations management experience, team leadership skills, and strong communication abilities required.
- Other info: Work in a beautiful parkland setting and enjoy ongoing training and development opportunities.
The predicted salary is between 32000 - 44800 £ per year.
What you\’ll bring to the team
Operations Control Manager
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for an Operations Control Manager to join our AWESOME Park Operations Team!
The Operations Control Manager will oversee the operational control function, managing the team and ensuring the smooth daily running of all on park resource. You will lead the first response and resolution of any on park incidents, ensuring clear communication across the resort to all relevant stakeholders and any guest impact is minimised. As an experienced manager you will ensure that your team have all the tools and training they require in order to deliver their function to the best of their abilities, seeking new and innovative solutions to continuously improve the service this team deliver.
As the senior manager within this team you will drive best practice and exceptional service, using your operations experience to ensure your team are coordinating and collaborating across the resort with the relevant teams. You will utilise your experience to positively impact both our guest and staff KPIs, set and adhere to department SLAs, and foster a culture of belonging within your team. Your operational background will support your comprehensive health & safety knowledge and you will ensure policy compliance, actively sharing your suggestions for health & safety improvements.
Qualifications & Experience
- Proven experience in Operations Management, ideally in a theme park setting
- Previous experience managing a team is essential
- Excellent prioritisation skills
- Data driven, with a history of utilising data to inform process improvement
- Must have experience within incident management and resource allocation
- A clear and confident communicator, with the ability to collaborate with senior leaders, cross functional teams and the wider resort as necessary
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for an Operations Control Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £32,000.00/Yr. #J-18808-Ljbffr
Operations Control Manager employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Control Manager
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort's operations and values. Understanding their commitment to guest experience and safety will help you align your responses during interviews, showcasing how your background fits into their culture.
✨Tip Number 2
Network with current or former employees of LEGOLAND or similar theme parks. They can provide insights into the company culture and expectations for the Operations Control Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your skills in incident management and team leadership. Being able to articulate these situations clearly will show your capability to handle the responsibilities of the role effectively.
✨Tip Number 4
Stay updated on industry trends and best practices in operations management, especially within the theme park sector. This knowledge can help you discuss innovative solutions during interviews, making you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Operations Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, particularly in a theme park or similar environment. Emphasise your leadership skills and any relevant incident management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and improved operational processes in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as prioritisation, data-driven decision making, and communication. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Merlin Entertainments Group
✨Showcase Your Operations Experience
Make sure to highlight your previous experience in operations management, especially in a theme park or similar environment. Be prepared to discuss specific examples of how you've successfully managed teams and improved operational processes.
✨Demonstrate Incident Management Skills
Since the role involves incident management, be ready to share your experiences dealing with on-park incidents. Discuss how you handled these situations, communicated with stakeholders, and minimised guest impact.
✨Emphasise Data-Driven Decision Making
The job requires a data-driven approach, so come prepared with examples of how you've used data to inform decisions and improve processes in your previous roles. This will show your analytical skills and ability to drive improvements.
✨Communicate Clearly and Confidently
As a senior manager, clear communication is key. Practice articulating your thoughts and ideas confidently. Be ready to discuss how you would collaborate with cross-functional teams and senior leaders to ensure smooth operations.
