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For Companies At a Glance
- Tasks: Lead a team in managing financial support and collections activities.
- Company: Join OSB Group, a leading FTSE 250 mortgage lender focused on customer care.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave policies.
- Why this job: Make a real impact by helping customers navigate financial challenges in a supportive environment.
- Qualifications: Experience in collections and line management is essential; knowledge of litigation processes is a plus.
- Other info: Flexible working options available; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
About the team
The Financial Support Team (previously known as Collections and Recoveries) help borrowers in financial difficulties, to prevent their Mortgage falling into arrears or exploring options to help the customers to address their arrears and to reach a good customer outcome. Where customers can no longer afford their payments then, as a last resort, Litigation action will commence and properties may be taken into possession to prevent the situation from worsening.
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
Alongside passion for our products and customers, we\’re passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.
What you will be doing
In this role, you will have the opportunity to lead and manage a team of specially trained Financial Support Team Associates undertaking all aspects of Collections and Recovery activities. Providing clear direction to the team, inspiring, developing and coaching them to meet and exceed targets as well as ensuring management of assets in line with policy, procedure, SLA and in keeping with the principals of the Customer Journey strategy.
Your responsibilities will include
In return for your commitment
We offer a base salary dependent on experience from £37000 and a competitive benefits package including:
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
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Financial Support Manager employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Manager
✨Tip Number 1
Familiarise yourself with the OSB Group's values and mission. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and discussions, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight your experience in end-to-end collections and line management. Be prepared to discuss specific examples of how you've led teams to achieve targets and improved processes, as this will demonstrate your capability to manage the Financial Support Team effectively.
✨Tip Number 3
Research the arrears-based litigation processes and professional negligence management. Being knowledgeable about these areas will not only impress your interviewers but also show that you're ready to tackle the challenges of the role from day one.
✨Tip Number 4
Prepare thoughtful questions about the team's current challenges and future projects. This shows your genuine interest in the role and helps you understand how you can make a meaningful impact within the Financial Support Team.
We think you need these skills to ace Financial Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Financial Support Manager. Familiarise yourself with the key tasks such as leading a team, managing operational risks, and ensuring compliance with policies.
Tailor Your CV: Customise your CV to highlight relevant experience in collections and recovery, as well as any leadership roles you've held. Use specific examples that demonstrate your ability to manage teams and improve performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers in financial difficulties. Mention your understanding of arrears-based litigation processes and how your skills align with the OSB Group's values and mission.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For instance, mention any targets you exceeded or successful projects you led that improved customer outcomes.
How to prepare for a job interview at OSB Group
✨Understand the Role
Make sure you have a clear understanding of the Financial Support Manager role. Familiarise yourself with the responsibilities, especially around collections and recoveries, as well as the importance of customer outcomes.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership experience, particularly in managing teams within a collections environment. Highlight how you've motivated and developed team members to achieve targets.
✨Know the Company
Research OSB Group thoroughly. Understand their values, products, and commitment to diversity and inclusion. This will help you align your answers with their company culture during the interview.
✨Prepare for Scenario Questions
Be ready to discuss how you would handle specific situations related to arrears management, litigation processes, and complaint resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
