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- Tasks: Be the friendly face of our care home, welcoming visitors and managing calls.
- Company: Excelcare is a family-owned care home group with over 34 years of experience in compassionate care.
- Benefits: Enjoy 28 days holiday, free parking, and a £500 referral bonus!
- Why this job: Join a supportive team making a real difference in people's lives every day.
- Qualifications: Good IT skills and previous customer-facing experience are essential.
- Other info: Opportunities for overtime and funded qualifications available.
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We have an opportunity for an efficient and friendly Receptionist at our Abbot Care Home in Harlow, Essex. You will be part of a compassionate and welcoming team providing physical, emotional, and social support. Your dedication, reliability and support will make a difference every day.
Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the \’family\’ and in return for your dedication and hard work you can expect:
- Salary: £12.85 per hour
- 27 hours a week
- Wednesday, Thursday and Friday every week from 8am – 5pm
- There will be overtime available to cover annual leave, sickness, vacancies etc across Monday – Sunday
About the role:
- As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
- Ensure all visitors sign in and out.
- Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
- Deal with incoming and outgoing post.
- Ensure the reception area is always kept neat and tidy.
- Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
- Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
- The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.
What we are looking for from you:
- Good IT skills – Word, Excel and Powerpoint
- Previous experience in a customer facing or reception role.
What we offer in return for your hard work:
- 28 Days holiday including bank holidays
- Free on-site parking*
- Enhancement to pay on bank holidays
- Refer a Friend Scheme rewarding £500 for every person you refer
- DBS certificate paid by Excelcare*
- Funded qualifications via the apprenticeship programme (where required)
- Employee of the month – £100 for outstanding contribution
- Team appreciation week
*Terms and Conditions apply
If you are interested in the position, please apply online today – we look forward to hearing from you.
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Care Home Receptionist employer: Excelcare Holdings
Contact Detail:
Excelcare Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Receptionist
✨Tip Number 1
Familiarise yourself with the care home environment. Understanding the specific needs of residents, especially those with dementia or physical disabilities, will help you connect better with both the team and visitors.
✨Tip Number 2
Showcase your customer service skills during any interactions. As a receptionist, you'll be the first point of contact, so demonstrating a friendly and welcoming attitude is crucial.
✨Tip Number 3
Highlight your IT skills in Word, Excel, and PowerPoint. Being proficient in these applications will not only help you in daily tasks but also show that you're prepared for the administrative aspects of the role.
✨Tip Number 4
Prepare to discuss your previous experience in customer-facing roles. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service.
We think you need these skills to ace Care Home Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Care Home Receptionist position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Excelcare that resonate with you, such as their commitment to outstanding care and being part of a family-oriented team.
Highlight Relevant Experience: In your CV, emphasise any previous customer-facing or reception roles you've held. Include specific examples of how you provided excellent service, managed communications, or maintained a welcoming environment.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Excelcare Holdings
✨Show Your Warmth
As a receptionist, you'll be the first point of contact for visitors. Make sure to convey your friendly and welcoming nature during the interview. Practice a warm greeting and maintain a positive attitude throughout.
✨Demonstrate Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with Word, Excel, and PowerPoint. You might even want to mention specific tasks you've completed using these tools to showcase your proficiency.
✨Highlight Customer Service Experience
The role requires previous experience in a customer-facing position. Be ready to share examples of how you've successfully handled customer inquiries or resolved issues in past roles, emphasising your ability to provide excellent service.
✨Understand the Care Home Environment
Familiarise yourself with the values and mission of the care home. Showing that you understand the importance of compassion and support in a care setting will demonstrate your commitment to the role and align with the company's ethos.
