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For Companies At a Glance
- Tasks: Handle resident complaints and ensure effective resolutions daily.
- Company: Join The Guinness Partnership, a top provider of affordable housing in England.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a real impact in communities while developing your career in a reputable organisation.
- Qualifications: Experience in customer service or conflict resolution is preferred.
- Other info: Be part of a team dedicated to improving lives and communities.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro…
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Senior Complaints & Resolution Specialist employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints & Resolution Specialist
✨Tip Number 1
Familiarise yourself with The Guinness Partnership's mission and values. Understanding their commitment to residents and communities will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Research common complaints and resolutions within the housing sector. Being knowledgeable about industry-specific challenges will allow you to demonstrate your expertise and problem-solving skills when discussing your experience.
✨Tip Number 3
Network with current or former employees of The Guinness Partnership on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Prepare specific examples of how you've successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to see your impact and effectiveness.
We think you need these skills to ace Senior Complaints & Resolution Specialist
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Complaints & Resolution Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in complaints handling and resolution. Use specific examples that demonstrate your problem-solving skills and ability to provide excellent service.
Showcase Your Values: Align your personal values with those of The Guinness Partnership. Mention your commitment to community service and how you can contribute to their vision of delivering great service and homes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and professional.
How to prepare for a job interview at Guinness Partnership
✨Understand the Company Values
Before your interview, take some time to research The Guinness Partnership's mission and values. Understanding their commitment to providing great service and homes will help you align your answers with what they stand for.
✨Prepare for Scenario-Based Questions
As a Senior Complaints & Resolution Specialist, you'll likely face scenario-based questions. Think of examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction, and be ready to discuss them in detail.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to listen actively and articulate your thoughts clearly. This will show that you can handle sensitive situations with residents professionally.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their approach to resident feedback and how they measure success in resolving complaints. This shows your enthusiasm and engagement.
