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- Tasks: Support the Women's Team by assisting players with onboarding, ticket requests, and personal matters.
- Company: Join Chelsea FC, a leading football club committed to diversity and inclusion.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth.
- Why this job: Be a vital part of a dynamic team, making a real impact on players' lives.
- Qualifications: Experience in sports or customer service, strong organisational skills, and excellent communication.
- Other info: DBS Check required; flexible working environment with a focus on player well-being.
The predicted salary is between 36000 - 60000 £ per year.
JOB TITLE: Player Services Officer – Women’s Team
DEPARTMENT:Women’s Operations
DIRECT REPORTS: N/A
LOCATION: Cobham Training Ground and travel where required
CONTRACT: Full-time, 40 hours per week.
The Opportunity:
We are seeking a dedicated and organized Player Services Officer to support the Women\’s Team and ensure a smooth and positive experience for all players. This role is crucial in providing a high level of service and support to players, helping them transition seamlessly into the team and settling into their new environment.
The Player Services Officer will be the primary point of contact for players and will assist with various aspects of their day-to-day lives, including player onboarding, ticket requests, medical arrangements, housing, personal matters, and more.
Main Responsibilities:
- Onboarding Support: Ensure a smooth onboarding experience for new players, offering assistance with all relevant processes and introductions to the team.
- Point of Contact for Ticket Requests: Serve as the primary point of contact for players\’ ticket requests, managing and coordinating all ticket-related matters.
- Medical Support: Assist in the arrangement and coordination of medical appointments and tests for players, liaising with relevant medical staff to ensure timely and appropriate care.
- Housing Support: Assist players with finding suitable housing, coordinating leases, and resolving any housing-related issues or concerns.
- Personal Support: Provide support to players with personal matters such as utility bills, mortgage payments, travel documents, banking, and other essential administrative tasks.
- Liaise with Academy: Coordinate with the Academy for players transitioning into the first team and those who are playing with the Academy, ensuring smooth communication and support.
- Language Support: Arrange and assist players with language lessons to help them adjust to their new environment and improve communication with teammates and staff.
Skills and Behaviours required:
- Experience working with athletes or in a sports setting.
- Experience in a customer service or player support role, ideally within a sports or team environment.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Ability to maintain confidentiality and handle sensitive player information.
- Flexibility and willingness to assist players with a wide range of needs.
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
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Player Services Officer - Women\'s Team employer: Chelsea Football Club
Contact Detail:
Chelsea Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Services Officer - Women\'s Team
✨Tip Number 1
Familiarise yourself with the specific needs of female athletes. Understanding their unique challenges and experiences can help you connect better during interviews and demonstrate your commitment to supporting the Women's Team.
✨Tip Number 2
Network within the sports community, especially with those involved in women's sports. Attend events or engage on social media platforms to build relationships that could provide insights or referrals for the Player Services Officer role.
✨Tip Number 3
Research Chelsea FC's values and commitment to equality, diversity, and inclusion. Being able to discuss how these principles resonate with you can set you apart as a candidate who aligns with the club's culture.
✨Tip Number 4
Prepare to showcase your organisational skills by thinking of examples from your past experiences where you successfully managed multiple tasks or supported individuals in a high-pressure environment, as this is crucial for the role.
We think you need these skills to ace Player Services Officer - Women\'s Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Player Services Officer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have in customer service or player support roles, especially within a sports environment. Use specific examples to demonstrate your organisational skills and ability to manage multiple tasks.
Showcase Interpersonal Skills: Since this role involves direct interaction with players, make sure to showcase your excellent communication and interpersonal skills in your application. Mention any instances where you've successfully supported individuals in a similar capacity.
Personalise Your Application: Make your application stand out by personalising it. Address why you are passionate about supporting athletes and how your values align with Chelsea FC's commitment to equality, diversity, and inclusion.
How to prepare for a job interview at Chelsea Football Club
✨Research the Club and Team
Before your interview, make sure to research Chelsea FC and the Women's Team specifically. Understand their values, recent achievements, and the challenges they face. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute.
✨Showcase Your Organisational Skills
As a Player Services Officer, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and ability to prioritise effectively.
✨Demonstrate Interpersonal Skills
This role requires excellent communication and interpersonal skills. During the interview, be friendly and approachable. Share examples of how you've built relationships with athletes or clients in previous roles, showcasing your ability to support and understand their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges a Player Services Officer might face, such as handling a player's housing issue or coordinating medical appointments, and prepare thoughtful responses that highlight your proactive approach.
