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- Tasks: Join us as a Client Care Advisor, assisting clients and their pets with care and support.
- Company: Pride Veterinary Centre is a leading veterinary referral centre dedicated to exceptional animal care.
- Benefits: Enjoy flexible hours, 6.6 weeks annual leave, and discounts on pet care.
- Why this job: Make a real difference in animal care while working in a fun, supportive team environment.
- Qualifications: GCSE in Maths and English; love for animals and flexibility are essential.
- Other info: Part-time role with opportunities for career progression and professional training.
Looking for a new challenge and love animals? A role where you can make a real difference, surrounded by a highly skilled, fun-loving, supportive team. Are you passionate about client care and pride yourself on delivering exceptional service? If the answer is yes, then we have beautiful animals, devoted owners, and valued Veterinary clients all looking for a warm welcome along with your help and support.
About the role and salary
Your role as Client Care Advisor at The Pride Veterinary Centre will be very varied and fast paced. We need applicants who have skills in remaining positive and professional, regardless of what is happening around them and their current workload.
You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.
As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.
About the rota
This is a part-time permanent role working 24 hours per week. The rota is flexible including evenings, weekends and bank holidays.
Required Skills and Experience:
- Flexibility
- GCSE (or equivalent) in Maths and English
- Team player
- Love of animals
Desirable Skills and Experience:
- Knowledge of the veterinary industry
- Experience in Microsoft Excel/Word
Professional Perks and Benefits:
- Training in customer care
- Career progression available
- Practice focus on health and wellbeing
Want to know more about us?
Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.
Come and join our fantastic team!
Our outstanding Client Care Team are an integral part of the Pride Veterinary Centre they work seamlessly to give their clients a smooth journey whilst their pets are being cared for.
You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets with the best possible experience when attending our hospital.
Client Care Advisors in the hospital are an important part of the practice and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential, allowing you to create a noticeable impact.
In addition to a competitive salary, you will benefit from:
- 6.6Weeks annual leaveFTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
Pride Veterinary Referral Centre – Derby
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Client Care Advisor (24hrs) employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor (24hrs)
✨Tip Number 1
Familiarise yourself with the veterinary industry, especially the services offered at Pride Veterinary Centre. Understanding their specialisations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to remain positive and professional, which is crucial for a Client Care Advisor.
✨Tip Number 3
Emphasise your love for animals during any interactions with the team. Sharing personal stories about your experiences with pets can create a connection and show that you truly care about the clients and their furry companions.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, as the role requires evening, weekend, and bank holiday shifts. Showing your willingness to adapt will make you a more attractive candidate for the position.
We think you need these skills to ace Client Care Advisor (24hrs)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Client Care Advisor position. Tailor your application to highlight your relevant experience and passion for client care and animals.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as working with animals and providing exceptional service, and explain how your skills align with their needs.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experience in the veterinary industry. Include examples of how you've handled challenging situations, maintained professionalism, and provided excellent client care.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Client Care Advisor role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role and the well-being of the animals you'll be caring for.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to remain calm and professional under pressure, especially when dealing with distressed clients, as this is crucial for a Client Care Advisor.
✨Emphasise Teamwork
Since being a team player is essential for this role, be ready to discuss how you've successfully collaborated with others in past jobs. Mention specific instances where teamwork led to positive outcomes, showcasing your ability to work seamlessly within a supportive environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios you might face as a Client Care Advisor, such as managing a busy phone line or addressing a client's concerns about their pet's health.
