Human Resources Manager

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This is your opportunity to play a pivotal role in one of Belfast most anticipated boutique hotel openings.

Who We Are:
Opening in late 2025, The Bedford Hotel will be a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 bedrooms, a destination restaurant, cafe bar and private dining rooms, we are setting new standards for hospitality in Northern Ireland. Our mission is to be the No. 1 employer of choice in NI.

The Bedford Hotel managed by the Focus Hotels Management seeks a skilled and driven Human Resources Manager who thrives in a hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

• Key Responsibilities:
• Lead the recruitment process for hotel departments, including sourcing, interviewing, onboarding, and training new hires to ensure staffing levels meet operational needs.
• Act as a liaison between management and staff, promoting positive employee relations and addressing issues such as grievances, disputes, and disciplinary procedures promptly and fairly.
• Design and implement training programs to enhance employee performance, guest service skills, and compliance with hotel standards and regulations.
• Oversee performance evaluation processes, coach department heads on staff development, and manage performance improvement plans.
• Ensure all HR practices comply with labour laws, hotel policies, and brand standards. Keep staff informed of policy changes and legal updates.
• Coordinate with finance/payroll departments to ensure accurate processing of employee compensation and benefits.
• Analyse staffing needs, labour trends, and productivity levels to recommend strategies for improving workforce efficiency.
• Promote a safe and healthy work environment in line with occupational health standards and hospitality-specific safety practices.
• Maintain HR records and provide regular reports on headcount, turnover, training, and other key HR metrics to management.
• Champion diversity, equity, and inclusion initiatives to foster a respectful and welcoming workplace culture.

Key Qualities We Value:

• Able to build positive relationships at all levels of the organisation and handle sensitive situations with empathy and discretion.
• Understands the unique culture and fast-paced nature of the hotel industry and is committed to supporting exceptional guest service through strong HR practices.
• Confident in guiding department heads and staff, resolving conflicts, and promoting a positive workplace culture.
• Excellent time management and accuracy in handling recruitment, compliance, payroll coordination, and documentation.
• Strong written and verbal communication skills to convey policies, deliver training, and manage employee relations effectively.
• Able to manage confidential information with integrity and professionalism.
• Thrives in a dynamic environment and remains calm and composed under pressure.
• Solid understanding of employment law, HR best practices, and hotel operations.
• Appreciates diversity and is able to work with individuals from different backgrounds in a respectful and inclusive way.

What We Offer:
At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary
• Access to training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture that values your ideas.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives to support your well-being.

Why Join Us?
Be Part of Something Special: Join the opening team of Belfast\’s most exciting new hotel experience.
Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.
Grow Your Career: Benefit from professional development opportunities designed to help you thrive.
Inclusive Workplace: We celebrate diversity and are committed to creating an inclusive environment for all team members.

Ready to Elevate Your Career?
Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.

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