Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our estate, helping residents and visitors daily.
- Company: Join a leading London development focused on community and service excellence.
- Benefits: Enjoy a full-time role with a supportive team in a vibrant environment.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is an office-based role, requiring a Basic DBS check.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Housing Administrator
Hours: 35 Hours Per Week
Type: Temporary ongoing
Location: London W3 (5 days per week, office-based)
Start Date: ASAP
DBS Requirement: Basic DBS (mandatory)
We are currently recruiting for a dedicated and proactive Estate Administrator to join the on-site estate services team at a prominent London development. This is a full-time, front-desk role requiring a consistent on-site presence. The successful candidate will act as the first point of contact for residents, contractors, and visitors, providing essential administrative and operational support to maintain high standards across the estate.
Key Duties and Responsibilities:
- Act as the primary point of contact for resident enquiries and visitors, managing phone, email, and face-to-face interactions.
- Monitor and respond to incidents of low-level anti-social behaviour (e.g. fly-tipping), including CCTV review and liaising with local authorities.
- Manage emergency issues such as broken entrance doors or lift failures, escalating urgent repairs promptly.
- Coordinate and oversee contractor visits, ensuring access and security are managed effectively.
- Carry out regular inspections and assist with reporting and follow-up of communal repair and maintenance issues.
- Maintain accurate resident records, repair logs, and compliance data using internal systems.
- Support the Estates Services Coordinator and deputise in matters relating to compliance and health & safety when required.
- Manage office supplies and keep the front desk area clean and well-presented.
- Ensure all policies, procedures, and statutory responsibilities are upheld, including health & safety regulations.
Essential Skills & Experience:
- Proven experience in a customer-facing administrative role, ideally in housing or property services.
- Strong organisational and multitasking abilities; able to handle competing priorities calmly.
- Confident communicator with excellent written and spoken English.
- Intermediate IT proficiency (Microsoft Office and case management systems).
- Professional, dependable, and empathetic approach to customer service.
- Comfortable working independently on-site and handling sensitive or urgent issues.
- A Basic DBS check is required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk #J-18808-Ljbffr
Estate Administrator employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Administrator
✨Tip Number 1
Familiarise yourself with the specific duties of an Estate Administrator. Understanding the day-to-day responsibilities, such as managing resident enquiries and coordinating contractor visits, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Be ready to discuss how you've handled challenging situations or complaints, as this role requires a professional and empathetic approach.
✨Tip Number 3
Research the estate or development you'll be working at. Knowing about the community and its needs can give you an edge in conversations, showing that you're genuinely interested in the role and the residents you'll be serving.
✨Tip Number 4
Prepare to discuss your IT proficiency, especially with Microsoft Office and case management systems. Being able to confidently talk about your experience with these tools will reassure us of your capability to maintain accurate records and manage communications effectively.
We think you need these skills to ace Estate Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing administrative roles, particularly in housing or property services. Use specific examples that demonstrate your organisational skills and ability to handle multiple priorities.
Craft a Strong Cover Letter: Write a cover letter that addresses the key duties and responsibilities outlined in the job description. Emphasise your communication skills and your proactive approach to problem-solving, especially in managing resident enquiries and emergency issues.
Highlight IT Proficiency: Since intermediate IT proficiency is essential, mention your experience with Microsoft Office and any case management systems you have used. Provide examples of how you've utilised these tools in previous roles to enhance efficiency.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Customer Service Skills
As an Estate Administrator, you'll be the first point of contact for residents and visitors. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your empathy and professionalism.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, highlight your experience in managing multiple tasks and priorities. You might want to share a time when you successfully juggled competing demands while maintaining high standards.
✨Familiarise Yourself with Health & Safety Regulations
Understanding health and safety regulations is crucial for this position. Brush up on relevant policies and be ready to discuss how you would ensure compliance in your daily tasks. This shows that you're proactive and take the responsibilities seriously.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential issues you might face as an Estate Administrator, such as dealing with anti-social behaviour or emergency repairs, and prepare your responses to demonstrate your critical thinking and decision-making abilities.
