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- Tasks: Manage daily operations of residential properties and provide top-notch customer service to tenants.
- Company: Skyline Group is a dynamic property management company focused on community and real estate growth.
- Benefits: Enjoy competitive pay, employer-paid benefits, paid volunteer days, and ongoing training opportunities.
- Why this job: Join a supportive culture that empowers you to build vibrant communities and grow your career.
- Qualifications: Post-secondary education in business admin or hospitality with 2 years of customer service experience required.
- Other info: We are an equal opportunity employer committed to diversity and accessibility.
The predicted salary is between 28800 - 43200 £ per year.
- Location: Stratford, Ontario, Canada
- Wage Type: Salary
- Job Type: Full-Time
- Schedule: Monday to Friday
Job Overview:
The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.
Key Responsibilities:
- Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
- Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
- Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
- Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
- Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.
Qualifications:
- Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
- Valid driver’s license with satisfactory driving record and automobile insurance may be required.
- Computer skills (Word, Excel, e-mail/web) are required.
- Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.
Who are we?
The Skyline Group of Companies is a fully integrated property and investment management organization, focused on real estate, powered by people and growing for future. We prioritize detail in everything we do, from investor consulting to fostering community at our properties.
Why us?
We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.
Join Skyline in building Careers and Communities! We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at hr@SkylineGRP.ca
Apply Online:skylinegroupofcompanies.ca/careers
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Community Manager employer: Skyline Group of Companies
Contact Detail:
Skyline Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Familiarise yourself with the local rental market in Stratford, Ontario. Understanding the demographics and trends will help you engage effectively with prospective tenants and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved tenant issues or complaints in the past. This will highlight your ability to maintain tenant satisfaction, which is crucial for this role.
✨Tip Number 3
Network with professionals in property management or real estate in your area. Attend local events or join online forums to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 4
Prepare to discuss your experience with administrative tasks and software tools relevant to property management. Being able to articulate your proficiency in these areas will set you apart from other candidates.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and customer service. Emphasise any roles where you managed tenant relations or handled administrative tasks, as these are key responsibilities for the Community Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and customer service. Mention specific examples of how you've successfully resolved tenant issues or organised events to foster community spirit.
Highlight Relevant Skills: In your application, clearly outline your computer skills, particularly with Word and Excel, as well as your ability to manage multiple tasks efficiently. Mention any experience with property management software if applicable.
Showcase Your Qualifications: Ensure you include your post-secondary education details and any relevant certifications. If you have experience in hospitality or sales, make sure to highlight this, as it aligns well with the role's requirements.
How to prepare for a job interview at Skyline Group of Companies
✨Know the Company Inside Out
Before your interview, take some time to research Skyline Group of Companies. Understand their values, mission, and the communities they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Community Manager, exceptional customer service is key. Prepare examples from your past experiences where you've successfully resolved tenant issues or improved tenant satisfaction. Highlight your ability to communicate clearly and respectfully, especially during disputes.
✨Demonstrate Organisational Skills
The role involves a lot of administrative duties. Be ready to discuss how you manage your time and keep track of multiple tasks. You might want to mention any tools or methods you use for organisation, such as property management software or record-keeping systems.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a tenant complaint or an emergency. Think through potential scenarios and formulate your responses in advance. This will demonstrate your problem-solving skills and readiness for the role.
