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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, training opportunities, and more perks.
- Why this job: Be part of a dynamic team celebrating life's moments while developing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive attitude required.
- Other info: Apply early as we may close applications once we receive enough interest.
The predicted salary is between 21600 - 36000 £ per year.
About The Job
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You\’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of your leadership experience, especially in retail or customer service settings. Be ready to discuss how you've successfully led teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your commercial awareness by researching current trends in the greeting card and gift industry. Being able to discuss these insights can demonstrate your passion for the role and the business.
✨Tip Number 4
Engage with current employees or read reviews about working at Card Factory. This can provide valuable insights into the company culture and help you tailor your approach to fit their expectations.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences. Mention any initiatives you’ve taken to enhance customer experience or resolve issues effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you are a great fit for the Team Leader position at Card Factory.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure high standards, especially in challenging situations.
✨Be Commercially Minded
Familiarise yourself with the company's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales targets and how to achieve them.
✨Engage with Enthusiasm
During the interview, maintain a positive and forward-thinking attitude. Engage with your interviewers by asking insightful questions about the company culture and team dynamics, showing that you're an enthusiastic team player.
