At a Glance
- Tasks: Join us as an Apprentice Customer Advisor, delivering top-notch service in the automotive industry.
- Company: Stellantis &You is a leading name in motor vehicle manufacturing, committed to innovation and customer satisfaction.
- Benefits: Enjoy a fixed-term contract, specialised training, employee perks, and a supportive work environment.
- Why this job: Gain hands-on experience, develop your skills, and contribute to a dynamic team while earning a salary.
- Qualifications: GCSEs Grade C/4 in Maths and English or equivalent; passion and communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds, including the armed forces community.
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Stellantis &You Customer Advisor Apprentice
- NVQ Level 2 in Customer Service Practitioner
- 2-year fixed term contract
- September 2025 intake
Your journey with us
This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands-on experience in the automotive industry as a Customer Advisor.
As a Stellantis &You Apprentice, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. This program aims to provide a comprehensive understanding of the aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Are you the ONE?
You should have a minimum of GCSEs Grade C/4 including Maths and English or equivalent. In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.
You are a self-motivated, passionate, innovative individual. You have excellent communication skills and are able to build strong, collaborative, working relationships with employees and teams across the organisation and at all levels. You are organised and are good at absorbing information and analysing problems, above all with a creative mindset.
The Benefits
Here at Stellantis &You, our benefits are so much more than just a salary. Are you ready, from day one you will have access to:
- 2-year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in house trainer
- Employee Car Scheme
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Customer Service
-
Industries
Motor Vehicle Manufacturing
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Apprentice Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor
✨Tip Number 1
Research Stellantis &You and their customer service values. Understanding their mission and how they approach customer satisfaction will help you align your answers during any discussions or interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with handling customer inquiries and complaints, which is crucial for the Apprentice Customer Advisor role.
✨Tip Number 3
Network with current or former employees of Stellantis &You. They can provide valuable insights into the company culture and what it takes to succeed in the role, giving you an edge in your application process.
✨Tip Number 4
Showcase your passion for the automotive industry. Whether through personal projects, relevant coursework, or simply staying updated on industry trends, demonstrating your enthusiasm can set you apart from other candidates.
We think you need these skills to ace Apprentice Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice Customer Advisor. Familiarise yourself with customer service principles and the automotive industry to tailor your application effectively.
Highlight Relevant Skills: In your CV and cover letter, emphasise your communication skills, ability to work collaboratively, and any experience in customer service. Use specific examples to demonstrate how you've successfully interacted with customers or resolved issues.
Tailor Your Application: Customise your CV and cover letter for this specific role at Stellantis &You. Mention why you're passionate about the automotive industry and how the apprenticeship aligns with your career goals.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stellantis &You UK
✨Research the Company
Before your interview, take some time to learn about Stellantis &You. Understand their values, mission, and the specific role of a Customer Advisor. This will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or team members.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult customers or resolve issues. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to articulate your thought process.
✨Demonstrate Your Passion for Customer Service
Express your enthusiasm for helping customers and your desire to learn in the automotive industry. Share any relevant experiences or insights that highlight your commitment to providing exceptional service, as this aligns with the role's requirements.