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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for our medical devices.
- Company: Join Baxter, a leader in healthcare innovation with a mission to save and sustain lives.
- Benefits: Enjoy competitive pay, professional development, and a strong focus on work-life balance.
- Why this job: Make a real impact on patients' lives while working in a supportive and inspiring environment.
- Qualifications: 2+ years in customer service with tech support experience; IT knowledge is a plus.
- Other info: Onsite role in Whittle, Leicester, with opportunities for growth in a diverse workforce.
The predicted salary is between 30000 - 42000 £ per year.
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter\’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
As the Technical Customer Support Representative, you will provideafter-salescustomerserviceandremotetechnicalsupport by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region.
You will be based onsite in our office in Whittle – Leicester.
What you will do
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Provideafter-salescustomerserviceandremotetechnicalsupporttocustomers, ensuring high customer happiness.
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Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently,accurately, and expertly.
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Formally detail customer complaints/service notifications and interactions per company guidelines.
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Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.
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Build a service order or customer concern if a remote solution cannot be offered.
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When vital, transfer complaints for investigation and resolution to the relevant people /departments.
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Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technicalsupporttocustomers,technicalserviceproviders,andBaxtercolleaguesinSales & Marketing,CustomerServices, Product Services, and R&D/ Engineering.
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Develop and maintain strong working relationships with distributors, customers, technicalserviceproviders,andBaxtercolleaguesinSales & Marketing,CustomerServices, Products Services, Field Services, and R&D/Engineering.
Education and experience
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Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
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Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
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Knowledge of one or more software programming languages would be a significant advantage.
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Excellent interpersonalskills on different levels.
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Customer-Focused management/planning approach.
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Ability to switch quickly between tasks and processes.
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Strong time management / planning skills.
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Ability to identify process improvement opportunities and raise it to the Supervisor.
What are some of the benefits of working at Baxter?
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Competitivetotalcompensationpackage
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Professionaldevelopment opportunities
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Highimportanceplacedonworklifebalance
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Dedication to growing and developing an inclusive and diverse workforce
We will ensure that individualswithdisabilities are provided reasonableaccommodation to participate in the job applicationorinterviewprocess, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestaccommodation.
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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Unit 5|The Whittle Estate|Cambridge Road|Whetstone|Leicestershire|LE8 6L|United Kingdom #J-18808-Ljbffr
Customer Support Representative employer: Baxter International Inc.
Contact Detail:
Baxter International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with Baxter's products and services. Understanding the technical aspects of their devices will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a technical context. Being able to quickly diagnose and resolve issues will set you apart from other candidates and show that you're ready to handle the challenges of the job.
✨Tip Number 3
Network with current or former employees of Baxter, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific customer service situations, as this will showcase your problem-solving abilities and customer-focused mindset.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Customer Support Representative at Baxter. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your customer service experience and any technical support roles you've held. Be specific about your skills related to troubleshooting and your familiarity with information technologies, as these are crucial for the role.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer service and how you can contribute to Baxter's mission. Mention any relevant experiences that showcase your ability to handle customer inquiries and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer support roles.
How to prepare for a job interview at Baxter International Inc.
✨Understand Baxter's Mission
Before your interview, take some time to research Baxter's mission and values. Understanding how your role as a Customer Support Representative contributes to saving and sustaining lives will help you articulate your passion for the position.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technical support and troubleshooting. Highlight any familiarity with Information Technologies, including Windows operating systems and device connectivity, as these are crucial for the role.
✨Demonstrate Customer-Centric Attitude
Baxter places a high value on customer happiness. Be ready to share examples of how you've successfully resolved customer issues in the past and how you prioritise customer satisfaction in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to diagnose and troubleshoot technical problems, and be ready to explain your thought process and the outcome.
