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- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch, a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that values diversity and celebrates individuality.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Expect to work at least 16 hours weekly, including weekends and holidays.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education: High School Diploma/ G.E.D. equivalent preferred
- Retail Experience: At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience: No Supervisory/ Management Experience Is Required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
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Abercrombie & Fitch - Key Lead, Trafford employer: abercrombie-fitch-co.
Contact Detail:
abercrombie-fitch-co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Abercrombie & Fitch - Key Lead, Trafford
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and product offerings. Understanding their commitment to quality and customer experience will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlight any instances where you took initiative or led a team, as this will resonate well with the Key Lead position.
✨Tip Number 3
Be ready to discuss your knowledge of current fashion trends and how they relate to Abercrombie & Fitch's target audience. This will not only show your passion for the industry but also your ability to connect with customers effectively.
✨Tip Number 4
Prepare to demonstrate your adaptability and stress tolerance during the interview. Retail can be fast-paced, especially during peak times, so sharing examples of how you've successfully managed multiple tasks under pressure will be beneficial.
We think you need these skills to ace Abercrombie & Fitch - Key Lead, Trafford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any retail experience you have, especially in supervisory roles or customer service. Use specific examples to demonstrate how you've contributed to a positive customer experience or improved store performance.
Showcase Your Skills: Make sure to mention key skills such as communication, adaptability, and teamwork in your application. Provide examples of how you've successfully used these skills in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and Abercrombie & Fitch as a company. Explain why you want to work there and how you can contribute to their mission of providing quality customer experiences.
How to prepare for a job interview at abercrombie-fitch-co.
✨Show Your Passion for Fashion
Abercrombie & Fitch values individuals who are passionate about fashion and trends. Make sure to express your enthusiasm for the brand and its products during the interview. Share any personal experiences or insights you have about their styles and how they resonate with customers.
✨Demonstrate Customer Focus
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Prepare examples of how you've previously provided excellent customer service or resolved issues effectively. Highlight your ability to connect with customers and create a welcoming environment.
✨Emphasise Team Leadership Skills
Even though supervisory experience isn't required, showcasing your ability to lead and motivate a team can set you apart. Discuss any relevant experiences where you've guided others, whether in retail or other settings, and how you can contribute to the store's success.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios related to customer interactions, team dynamics, or busy periods in the store. Think about how you would handle various situations and be ready to share your thought process.
