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- Tasks: Engage with enterprise customers, manage portfolios, and ensure top-notch onboarding and support.
- Company: Factorial is a fast-growing HR software company helping SMEs streamline their HR processes globally.
- Benefits: Enjoy flexible schedules, health perks, breakfast in the office, and a pet-friendly environment.
- Why this job: Join a dynamic team where your ideas matter and you can make a real impact.
- Qualifications: Customer-oriented experience, strong organisational skills, and a proactive problem-solving attitude required.
- Other info: Starting salary between €24,000 and €28,000 OTEs with uncapped variables.
The predicted salary is between 19200 - 22400 £ per year.
At Factorial we\’re looking for a new Account Manager for the UK&I Market to help us boost the company to the next level.
Factorial bets for potential and growth, if you seek a place to demonstrate and be accountable of your own success, but you don\’t meet every point of this Job Description, please, apply anyway!
Are you ready for the challenge?
- Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
- Manage your own customer\’s portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
- Accompany our client from the signature of the contract and guarantee a top quality onboarding, implementation and training process.
- Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
- Provide after-sales support, cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
- Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- You will work hand in hand with different teams – especially with the sales, product, and development teams – you will be their main contact person, so the feedback you can provide them will be super valuable.
- You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.
- English expert speaker, other languages are a plus .We are international!
- Previous customer-oriented experience; other sales, customer satisfaction, and similar experiences are highly valued!
- You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
- Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
- Committed, organized, proactive problem solver and you love helping people.
- Strong organizational skills with extensive use of CRM tools and portfolio management.
- Decisive and fearless to pick up the phone and support our clients.
- Ready to work in a fast-paced, less corporate, startup environment.
- Eager to take ownership of the company and share improvement points (we have a culture of change!)
Perks of being part of our team
- High growth, multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass and Alan as private health insurance
- Breakfast in the office, organic fruit and free caffeine and theine
- Flexible schedules, pet friendly and no dress code!
Structured Career Paths & Starting Salary between 24.000 and 28.000€ OTEs (with a 15% of uncapped variables included).
Is this you ?!Come rock the world with us!
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, we serve thousands of customers in over 60 countries all over the world and across industries, and we have built a super diverse and multicultural team of over 900 people in Barcelona, Brazil, and Mexico offices.
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We\’re dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
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Junior Account Manager UK&I Market employer: Factorial HR
Contact Detail:
Factorial HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager UK&I Market
✨Tip Number 1
Familiarise yourself with Factorial's products and services. Understanding the ins and outs of what we offer will not only help you in conversations with potential clients but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with our team can provide you with insights into our company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous customer-oriented experiences in detail. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues, as this is crucial for the Junior Account Manager role.
✨Tip Number 4
Showcase your organisational skills by creating a mock portfolio management plan. This will not only highlight your ability to manage accounts effectively but also demonstrate your proactive approach to the role.
We think you need these skills to ace Junior Account Manager UK&I Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer management and sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that align with the responsibilities of the Junior Account Manager role, such as managing client relationships or using CRM tools.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues for clients in the past. This will demonstrate your proactive approach and ability to enhance customer satisfaction.
Highlight Team Collaboration: Factorial values teamwork, so be sure to mention any experiences where you've worked closely with other teams. Discuss how you contributed to shared goals and how you can bring that collaborative spirit to their team.
How to prepare for a job interview at Factorial HR
✨Show Your Customer-Centric Approach
Factorial values customer relationships highly, so be prepared to discuss your previous experiences in customer service or account management. Share specific examples of how you've successfully engaged with clients and resolved their issues.
✨Demonstrate Proactivity
The role requires a proactive mindset, so highlight instances where you've taken the initiative to improve processes or enhance client satisfaction. Discuss how you identify potential roadblocks and your strategies for overcoming them.
✨Familiarise Yourself with CRM Tools
Since strong organisational skills and CRM tool usage are essential, make sure to mention any relevant experience you have with these systems. Be ready to explain how you've used them to manage client portfolios effectively.
✨Emphasise Team Collaboration
Factorial promotes a culture of teamwork, so be prepared to talk about how you've collaborated with different teams in the past. Share examples of how you’ve communicated feedback or worked together to achieve common goals.
