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For Companies At a Glance
- Tasks: Join our team as a Customer Advisor, guiding customers through their automotive journey.
- Company: Stellantis &You is part of a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, discounts, and generous holiday leave.
- Why this job: Be part of a dynamic team in a premium environment, enhancing customer satisfaction.
- Qualifications: A full valid UK driving licence and experience in automotive customer service are required.
- Other info: We promote equal opportunities and support the armed forces community.
The predicted salary is between 27300 - 36000 £ per year.
Location & compensation
Customer Advisor role based at our Birmingham North dealership (857 Tyburn Rd, Erdington, Birmingham B24 9NY, United Kingdom).
- A competitive bonus OTE of up to £40k.
- A full valid UK driving licence is required.
About Stellantis &You
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people.
Benefits
- Company Car Scheme: access up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover.
- Company Discounts: exclusive discounts on new cars and after-sales services.
- Pension: generous employer pension contribution of up to 7%.
- Annual Holiday: 22 days of annual leave, increasing to 26 with continued service.
- Reward Gateway: comprehensive discount portal with over 500 deals.
- Family‑Friendly Policies: enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: access counselling, practical information, and digital resources.
- Occupational Health: promotion and maintenance of high physical, mental, and social wellbeing.
- Personal Accident Insurance: worldwide personal accident cover.
- Training Opportunities: training initiatives and e‑learning resources.
- Shared Incentive Plan: investment opportunity through the Stellantis Group shared incentive plan.
- Health Cash Plan: insurance policy allowing members to claim health expenses.
- Paid sick leave upon completion of probationary period.
Customer Advisor Role Overview
This role is a key member of our Aftersales team. You will act as the main link between our customers and our technicians and guide them through the Stellantis &You customer journey.
Responsibilities
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell additional work advised through the Vehicle Health Check process.
- Quote and sell Service Plans to retain customers to the group.
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update customers on progress or additional required works.
- Prepare and explain invoices and take payments.
Qualifications
We are looking for an experienced automotive Customer Advisor. A full valid UK driving licence and a proven track record in automotive or customer service environments are required.
Equal Opportunity Statement
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, recognising organisations that pledge, demonstrate, or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis &You and its brands. Understanding the unique selling points of each brand will help you engage with customers more effectively and demonstrate your passion for the automotive industry.
✨Tip Number 2
Brush up on your communication skills. As a Customer Advisor, you'll need to clearly convey information to customers and colleagues alike. Practising active listening and clear articulation can set you apart during the interview.
✨Tip Number 3
Get comfortable with digital tools and systems. Since the role involves adopting new digital processes, showing that you're tech-savvy and open to learning new software can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss customer satisfaction strategies. Think about how you would handle customer feedback and resolve concerns, as this will be crucial in your role. Demonstrating a proactive approach to customer service can impress the hiring team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or the automotive industry. Use bullet points for clarity and focus on achievements that demonstrate your ability to communicate effectively and resolve customer issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Stellantis &You that appeal to you, such as their commitment to employee development and customer satisfaction. Make sure to explain how your skills can contribute to their team.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the Customer Advisor role, such as communication, problem-solving, and familiarity with digital systems. Provide examples from your past experiences where you successfully used these skills to enhance customer satisfaction.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Familiarise yourself with Stellantis &You and its brands. Understand their values, mission, and the specific role of a Customer Advisor within the company. This will show your genuine interest and help you connect your skills to their needs.
✨Demonstrate Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing updates. This will highlight your ability to be the link between customers and technicians.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss situations where you've had to estimate repair costs or resolve customer concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Prepare for Digitalisation Questions
Since the role involves adopting new digital systems, be prepared to discuss your experience with technology and how you've adapted to new processes in previous roles. Highlight any relevant training or initiatives you've undertaken to stay current with digital trends.
