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- Tasks: Manage client relationships and ensure successful campaign strategies on our innovative platform.
- Company: Join StackAdapt, a leading self-serve advertising platform known for creativity and exceptional service.
- Benefits: Enjoy remote work flexibility and be part of a diverse, inclusive team with great perks.
- Why this job: Be at the forefront of digital advertising, helping clients achieve their goals while growing your skills.
- Qualifications: 2+ years in programmatic media buying; strong communication and analytical skills required.
- Other info: Recognised as one of the best workplaces, we value diversity and support all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Junior Client Success Manager role at StackAdapt.
StackAdapt is a self-serve advertising platform specializing in multi-channel solutions including native, display, video, connected TV, audio, in-game ads, and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. Founded with a vision to be more than just an advertising platform, it’s a hub of innovation, imagination, and creativity.
You’ll play an integral role in post-sales client relationships, focusing on user adoption of the platform, campaign management, client retention, and account expansion. You’ll collaborate closely with the Growth Sales Team, Client Service support teams, and other cross-functional teams to maximize campaign ROI. This role also involves using your RTB / Programmatic media buying experience to recommend optimizations and develop unique solutions to ensure client satisfaction.
StackAdapt is a Remote First company, open to candidates located anywhere in the UK.
What you\’ll be doing:
- Act as the main point of contact for your portfolio of clients across various verticals.
- Advise clients on effective campaign strategies within the StackAdapt platform.
- Ensure client campaigns are successful by providing regular reports, strategic recommendations, and optimizations to meet KPIs.
- Onboard new clients, providing training, support, and resources for self-serve use.
- Drive retention and growth by helping clients maximize platform capabilities.
- Resolve customer inquiries within established SLAs.
- Assist in creating support documentation for common challenges.
What you\’ll bring:
- 2+ years of experience in Real Time Bidding/programmatic media buying (DSP, Ad Network).
- Experience with Google Tag Manager, Google AdWords, Facebook Ads, or DSP platforms.
- Proven success in managing client relationships and delivering excellent service.
- Focus on account retention and revenue growth.
- Ability to communicate technical concepts clearly.
- Familiarity with digital advertising trends.
- Strong communication, critical thinking, and analytical skills.
- Ability to manage multiple priorities effectively.
- Experience in training clients with varying levels of platform knowledge.
We value diversity and inclusion. No matter who you are, where you come from, or your gender identity, you are welcome at StackAdapt. If you require accommodations during the interview process, please let our Talent team know.
About StackAdapt
Recognized for our diverse, supportive workplace, high-performing campaigns, and award-winning customer service, we have received numerous accolades including:
- Ad Age Best Places to Work 2024
- G2 Top Software and Marketing Products 2024
- Campaign’s Best Places to Work 2023 (UK)
- 2024 Best Workplaces for Women and in Canada by Great Place to Work
- #1 DSP on G2 and leader in Cross-Channel Advertising
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information, and Internet
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Junior Client Success Manager employer: StackAdapt
Contact Detail:
StackAdapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Client Success Manager
✨Tip Number 1
Familiarise yourself with StackAdapt's platform and its unique features. Understanding how their multi-channel solutions work will allow you to speak confidently about the product during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StackAdapt on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Junior Client Success Manager position.
✨Tip Number 3
Brush up on your knowledge of programmatic media buying and Real Time Bidding (RTB). Being able to discuss recent trends or case studies in this area will showcase your expertise and enthusiasm for the industry, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in driving retention and growth will demonstrate that you have the skills necessary to excel in this role at StackAdapt.
We think you need these skills to ace Junior Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Junior Client Success Manager position at StackAdapt. Understand the key responsibilities and required skills, especially those related to client relationships and programmatic media buying.
Tailor Your CV: Customise your CV to highlight relevant experience in Real Time Bidding and programmatic media buying. Emphasise any previous roles where you managed client relationships or provided training, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital advertising and your understanding of StackAdapt's platform. Mention specific experiences that demonstrate your ability to drive client success and retention.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with tools like Google Tag Manager and Google AdWords. Also, emphasise your strong communication and analytical skills, as these are essential for the role.
How to prepare for a job interview at StackAdapt
✨Understand the StackAdapt Platform
Familiarise yourself with the StackAdapt platform and its features. Be prepared to discuss how you would advise clients on effective campaign strategies and optimisations based on your knowledge of the platform.
✨Showcase Your Client Management Skills
Highlight your experience in managing client relationships. Prepare examples of how you've successfully retained clients and driven account growth in previous roles, especially in a programmatic media buying context.
✨Demonstrate Technical Communication
Since the role requires explaining technical concepts, practice articulating complex ideas in simple terms. Think of scenarios where you've had to train clients or colleagues with varying levels of understanding.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to client success management. Be ready to discuss how you would handle specific challenges, such as onboarding new clients or resolving customer inquiries.
