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- Tasks: Train new hires and ongoing staff in customer service and sales skills.
- Company: Join Everise, a global experience company that values diversity and innovation.
- Benefits: Enjoy remote work options and a supportive, award-winning culture.
- Why this job: Be part of a people-first company with a strong commitment to employee success.
- Qualifications: One year of experience in adult learning; degree in related field preferred.
- Other info: Flexible shifts available; opportunity to engage in various training environments.
The predicted salary is between 28800 - 43200 £ per year.
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Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Responsibilities:
• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar
• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• Execute nesting or on the job training excellence with results
• Ability to train class sizes anywhere from 10 to 100 learners
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
• Ensure trainees are successful for production environment and long-term retention
• While not training, trainer will be asked to take phone calls or support operations, depending on the business needs
Qualifications:
• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
• Undergraduate degree in Instructional Design, English or a related discipline.
• Virtual online experience in blogging or teaching • Ability to build rapport in an online virtual environment
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week
• Ability to understand Standard Operating Procedures and when to ask for guidance
• Ability to adapt and implement changes on the fly
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Trainer employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer
✨Tip Number 1
Familiarise yourself with adult learning principles and training methodologies. Understanding how adults learn differently will help you tailor your approach during interviews, showcasing your ability to engage and motivate trainees effectively.
✨Tip Number 2
Highlight your experience with virtual training platforms like Adobe Connect. Be prepared to discuss specific examples of how you've successfully delivered training in a remote environment, as this is crucial for the role.
✨Tip Number 3
Demonstrate your adaptability by sharing experiences where you've had to modify training content on the fly. This shows that you can handle dynamic situations and meet the needs of diverse learners.
✨Tip Number 4
Prepare to discuss your strategies for maintaining trainee engagement. Think of creative activities or incentives you've used in past training sessions that kept participants motivated and involved.
We think you need these skills to ace Trainer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Trainer position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in training, especially in adult learning environments. Highlight any specific achievements or metrics that demonstrate your success in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for training and customer service. Mention how your values align with Everise's commitment to diversity and innovation, and provide examples of how you've successfully engaged trainees in the past.
Showcase Relevant Skills: Emphasise your proficiency in virtual training platforms and Microsoft Office applications. Provide examples of how you've adapted training methods to suit different learning styles, as this is crucial for the role.
How to prepare for a job interview at Everise
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training, especially in adult learning environments. Highlight specific examples where you successfully engaged trainees and improved their performance.
✨Demonstrate Adaptability
Since the role requires adapting to various training environments, share instances where you've had to adjust your training methods on the fly. This will show your flexibility and ability to meet diverse learner needs.
✨Familiarise Yourself with Their Culture
Research Everise's commitment to diversity and innovation. Be ready to discuss how you can contribute to their people-first approach and how your values align with theirs.
✨Prepare for Virtual Training Scenarios
Given the emphasis on remote training, practice delivering a short training session virtually. This will help you feel more comfortable and demonstrate your proficiency with online platforms during the interview.
