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- Tasks: Lead training for housekeeping staff and ensure top-notch service delivery.
- Company: WGC is the UK's top outsourced hotel services company, serving 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Why this job: Join a diverse team with unlimited career progression and a focus on personal growth.
- Qualifications: Experience in housekeeping is a plus, but we value your passion and attitude more.
- Other info: We celebrate individuality and are committed to inclusivity in our hiring process.
The predicted salary is between 31200 - 46800 £ per year.
The Cumberland Hotel, The Cumberland, Great Cumberland Street, Marble Arch, London, W1H 7DL
Rate: £15 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of up to £10,000 per year with unlimited career progression
WGC is the UK\’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Training Manager, you will report to the Head Housekeeper/Area Manager and be responsible for supporting the housekeeping team in delivering the perfect service to our clients and their guests, and the timely, professional and correct execution of training and retraining room attendants. Conducting interviews and Health and Safety induction for all new team members.
Your role will include:
- Interviewing and training new staff (induction, H&S, COSHH, brand standards, cleanliness, security policies, etc)
- Monitoring new room attendant’s performance
- Retraining (room attendants not performing, changes on standards, etc)
- Checking VIP rooms
- Spot checking staff
If you have previous experience of working in a housekeeping environment or are looking for a new challenge and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
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Training Manager employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Familiarise yourself with the specific training methods and standards used in the hospitality industry. Understanding the nuances of housekeeping operations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of WGC or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your approach to training and development. Be ready to share examples of how you've successfully trained others or improved team performance in previous roles.
✨Tip Number 4
Showcase your commitment to diversity and inclusion in your discussions. Since the company values these principles, highlighting your understanding and experience in fostering an inclusive environment can set you apart.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and housekeeping. Emphasise any previous roles where you conducted training or monitored performance, as this aligns with the responsibilities of a Training Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development within the hospitality sector. Mention specific examples of how you've successfully trained staff in the past and how you can contribute to the team at The Cumberland Hotel.
Highlight Soft Skills: Since the role values behaviours over qualifications, be sure to showcase your soft skills such as communication, leadership, and adaptability. Provide examples of how these skills have helped you in previous roles.
Show Enthusiasm for Diversity and Inclusion: Reflect the company's commitment to diversity and inclusion in your application. Share your thoughts on how you can contribute to a positive and inclusive workplace culture, which is important to The Cumberland Hotel.
How to prepare for a job interview at WGC Ltd.
✨Know the Company
Before your interview, take some time to research WGC and The Cumberland Hotel. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in housekeeping or training roles. Be specific about your responsibilities and achievements, especially those related to training and monitoring staff performance.
✨Prepare for Behavioural Questions
Since the company values behaviours over qualifications, be ready to answer behavioural questions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate how you've handled challenges in the past.
✨Showcase Your Training Skills
As a Training Manager, you'll need to demonstrate your ability to train and motivate others. Prepare examples of how you've successfully trained staff in the past, focusing on your methods and the positive outcomes achieved.
