Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Order Processing Operative, handling orders and ensuring smooth operations.
- Company: EssilorLuxottica is a global leader in eyewear, dedicated to innovative vision solutions.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for growth and development.
- Why this job: Be part of a creative team impacting millions through cutting-edge eyewear technology.
- Qualifications: Customer-focused with excellent PC skills; experience in customer service is a plus.
- Other info: Fluent English required; other languages are a bonus.
The predicted salary is between 24000 - 36000 ÂŁ per year.
WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world\’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to \”see more and be more\” thanks to our innovative designs and lens technologies, exceptional quality and cutting‑edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
JOB SCOPE AND MAIN RESPONSIBILITIES
To work within the defined roles of the Order Processing and Support in a way that provides the maximum levels of efficiency in order processing, whilst maintaining excellent levels of care and attention to orders submitted by Independent ECPs. This role will operate a Monday to Friday working pattern. The key activities performed by this role are:
- Order Processing
- Outsource
- Contract Review
- Expediting orders
- Report Monitoring
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES
KEY TASKS & RESPONSIBILITIES
- Sort new orders into frame types and stock / RX
- Using glazing start 250 programs, accurately register new glazing orders, P&A\’s to glazing tray numbers.
- Contract review and assess all orders and returns for processing
- Ensure all Tess scanners are calibrated daily and maintained to good working order
- Using Tess scanners, scan new orders, return order frames and paperwork for order entry
- Monitoring of the dept. reports, monitoring P&A frame receipt, advising management of lab delays and issues adding call log information
- Order package frames from suppliers, logging details and monitoring receipt
- To process all manual credits using AS400 and Salesforce tool
- To confirm the fax or manual order via AS400
- To retrieve paperwork and interrogate ordering process
- To enter new orders on the ordering system
- To generally assist with administrative duties as directed by the CRM Management team
- To respond and action all expeditor cases raised by CRM teams on Salesforce
- To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays
HEALTH & SAFETY RESPONSIBILITIES
- To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
- To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are met.
- To bring to the attention of the business hazards, risks, concerns, accidents or near misses.
- Comply with any local PPE requirements.
ENVIRONMENTAL RESPONSIBILITIES
- To work in line with Environmental & energy policies.
- To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.
- To bring to the attention of the business environmental hazards, risks and concerns.
NETWORK OF INTERACTION
INTERNAL :
- Customer Service Centre Team
- Order Processing and Support team
- CRM Management teams
- Production Department Management and Team
- Quality Department and Team
- Sales and Marketing teams as appropriate
- Returns Department
- BDM & RBM\’s
EXTERNAL :
- Customers
- Visitors
TECHNICAL SKILLS – PORTRAIT OF A PERFECT CANDIDATE
ESSENTIAL :
- Customer focused
- Excellent PC and administration skill
- Good communication skills – confident
- Ability to work as part of a multi‑disciplined team
- Previous Experience of having worked in a Customer services environment.
- Ability to work in a fast paced Environment
- Attention to detail
DESIRABLE :
- Previous knowledge of working alongside or in a manufacturing environment
- Understanding of optical principles
- Optical glazing experience preferred
EDUCATION/QUALIFICATION STANDARDS REQUIRED FOR THE ROLE
DESIRABLE :
- GCSE level or equivalent standard of education
COMPANY
- Drive for results: Able to follow documented processes accurately
- Essilor principles: Integrity & trust
- Interpersonal savvy: Able to make and maintain positive working relationships
- Personal learning: Flexible approach to work tasks
- Customer focus: Attention to detail & Problem solving ability
LANGUAGES
Fluent written and spoken English
Other languages desirable
INTERVIEW STEPS
Interview with Order Processing Team Manager &/Or Order Processing Manager
#J-18808-Ljbffr
Order Processing Operative - Mon-Fri employer: ESSILORLUXOTTICA GROUP
Contact Detail:
ESSILORLUXOTTICA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Operative - Mon-Fri
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as AS400 and Salesforce. Being able to demonstrate your proficiency with these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in customer service or order processing roles. Be ready to share specific examples of how you've handled challenges in fast-paced environments, as this will show that you can thrive in the role.
✨Tip Number 3
Research EssilorLuxottica's values and mission. During your interview, align your answers with their commitment to customer focus and integrity, demonstrating that you share their vision and can contribute positively to their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, and how success is measured in the Order Processing department to show your enthusiasm for the position.
We think you need these skills to ace Order Processing Operative - Mon-Fri
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Order Processing Operative position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your customer service experience, attention to detail, and any administrative skills that are pertinent to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of EssilorLuxottica that resonate with you and explain how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Order Processing Operative role.
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Show Your Customer Focus
Since the role involves processing orders for Independent ECPs, it's crucial to demonstrate your customer service skills. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially when sorting orders and reviewing contracts. During the interview, mention specific instances where your attention to detail made a difference in your work.
✨Familiarise Yourself with Optical Principles
While not essential, having a basic understanding of optical principles can set you apart from other candidates. Brush up on relevant terminology and concepts so you can discuss them confidently if asked.
✨Prepare for Teamwork Questions
The job involves working within a multi-disciplinary team, so expect questions about teamwork. Think of examples that showcase your ability to collaborate effectively and contribute to a positive team environment.
