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- Tasks: Support adults with learning disabilities in a caring, engaging environment.
- Company: Join Hampshire County Council, dedicated to enhancing lives and promoting well-being.
- Benefits: Enjoy flexible shifts, comprehensive training, and a supportive team culture.
- Why this job: Make a real difference while gaining valuable experience in a rewarding role.
- Qualifications: Empathy, teamwork, and communication skills are essential; experience with similar clients is a plus.
- Other info: This role requires a flexible 4-week shift pattern, including weekends and bank holidays.
The predicted salary is between 26918 - 29616 £ per year.
Responsibilities
- Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You\’ll proactively observe and assess their health and well‑being, acting quickly to support their needs.
- Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
- Communicate and Document: As shift leader, you\’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high‑quality care and ensuring everyone is on the same page. Due to the remit of this role to provide services/personal care to vulnerable women, and hence the sensitive nature of the work, only female applicants can be considered for this post, in accordance with the provisions of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1, Paragraph 1).
Benefits
- Comprehensive induction programme with all necessary training.
- Great satisfaction from supporting people to get the most out of their stay.
- Commitment to personal development, including support for QCF training.
- Preparation for future senior‑level opportunities.
- Access to Health Assured\’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Qualifications
- An understanding of the needs of the client group and have experience working with them to achieve independence.
- Able to demonstrate the core values of patience, empathy and compassion.
- A team player with strong collaborative skills.
- Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
- Sound IT skills and able to accurately record information.
Working Hours
As this is a 24/7 service, you\’ll be required to work a shift pattern to respond to the demands of the service. This may include working weekends and a variety of shifts including early, late, sleep‑in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.
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Residential Services Officer employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Services Officer
✨Tip Number 1
Familiarise yourself with the core values of our organisation. During the interview, be prepared to discuss how you embody these values in your previous experiences, especially in relation to patience, empathy, and compassion.
✨Tip Number 2
Highlight any relevant experience you have working with individuals who have learning disabilities or additional needs. Be ready to share specific examples of how you've supported their independence and well-being.
✨Tip Number 3
Demonstrate your collaborative skills by preparing to discuss how you've worked effectively within a team. Think of instances where you’ve successfully communicated with colleagues, families, or other professionals to achieve a common goal.
✨Tip Number 4
Be aware of the flexible shift patterns required for this role. Show your willingness to adapt to various shifts, including weekends and bank holidays, as this will reflect your commitment to providing consistent care.
We think you need these skills to ace Residential Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Residential Services Officer position. Make notes on how your experience aligns with the key duties, such as delivering exceptional care and collaborating with others.
Highlight Relevant Experience: In your application, focus on your past experiences that demonstrate your understanding of the needs of individuals with learning disabilities. Use specific examples to showcase your patience, empathy, and ability to work collaboratively.
Demonstrate Core Values: The employer is looking for candidates who embody their core values. Make sure to explicitly mention how you reflect these values in your previous roles, particularly in relation to communication and support for service users.
Tailor Your Application: Customise your CV and cover letter to address the specific skills and experiences mentioned in the job description. Use keywords from the posting to ensure your application stands out and shows that you are a perfect fit for the role.
How to prepare for a job interview at Hampshire County Council
✨Show Your Understanding of the Role
Make sure to demonstrate your understanding of the needs of adults with learning disabilities and additional needs. Share any relevant experiences you have that highlight your ability to provide personalised support and care.
✨Emphasise Core Values
The company values patience, empathy, and compassion. Be prepared to give examples from your past experiences that showcase how you embody these values in your work, especially in challenging situations.
✨Highlight Team Collaboration Skills
As a Residential Services Officer, you'll need to work closely with families, carers, and colleagues. Discuss your experience in collaborative environments and how you’ve contributed to creating effective care plans.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and communication skills. Think about specific situations where you had to act quickly to support someone's needs and be ready to discuss your thought process.
