Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage logistics, schedule repairs, and handle customer queries efficiently.
- Company: Join a dedicated team focused on community equipment services.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact in the community while developing your organizational skills.
- Qualifications: Detail-oriented individuals with strong IT and problem-solving skills are encouraged to apply.
- Other info: This role offers a chance to contribute to health and safety standards.
The predicted salary is between 28800 - 42000 £ per year.
Who You Are
You are a detail-oriented and organized professional with experience in logistics scheduling and IT systems. Your excellent communication skills enable you to effectively resolve queries from both customers and partners, ensuring that servicing and telecare activities are aligned with customer requirements and timelines. You are proactive in handling billing activities, health and safety responsibilities, and providing administrative support. Your collaborative approach aids in working closely with supervisors and managers, making you an invaluable asset to the team.
What the Job Involves
Your role includes scheduling and processing of logistic runs for servicing via the IT system, running reports, and managing the escalation process. You will handle repairs scheduling for maintainable equipment, update partners' escalation information, and ensure all activities comply with customer requirements and deadlines. Additionally, you will resolve servicing, telecare, and lifeline queries, assist in billing activities, schedule telecare installations, and support supervisory staff administratively. You are also responsible for upholding health and safety standards and may undertake other related duties as required or agreed upon as development opportunities.
Technical Services Advisor employer: Rhondda Cynon Taf County Borough Council
Contact Detail:
Rhondda Cynon Taf County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Advisor
✨Tip Number 1
Familiarize yourself with the specific IT systems and software used in logistics and telecare services. This knowledge will not only help you stand out during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Prepare examples of how you've effectively managed logistics or resolved customer queries in previous roles. Being able to share real-life scenarios will showcase your problem-solving skills and detail-oriented nature.
✨Tip Number 3
Research the Community Equipment Service and understand its operations. Knowing the ins and outs of the service will allow you to speak confidently about how you can contribute to their goals during the interview.
✨Tip Number 4
Highlight your organizational skills by discussing any tools or methods you use to manage your time and tasks efficiently. This will align well with the role's requirements and show that you're ready to handle the responsibilities.
We think you need these skills to ace Technical Services Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in logistics management and customer service. Use specific examples that demonstrate your problem-solving skills and ability to handle queries effectively.
Showcase IT Skills: Since the role requires sound IT system skills, mention any relevant software or systems you are proficient in. Provide examples of how you've used these skills to manage logistical processes or improve efficiency.
Detail Organizational Abilities: Clearly outline your organizational skills in your application. Discuss how you have successfully scheduled tasks or managed multiple responsibilities in previous roles, particularly in a telecare or administrative context.
Tailor Your Application: Customize your cover letter and CV to reflect the key responsibilities mentioned in the job description. Address how your background aligns with the specific duties of scheduling, reporting, and customer interaction.
How to prepare for a job interview at Rhondda Cynon Taf County Borough Council
✨Show Your Organizational Skills
Since the role requires strong organizational abilities, be prepared to discuss specific examples of how you've managed logistics or scheduling in previous positions. Highlight any tools or systems you used to keep everything on track.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively resolved customer or partner queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Familiarize Yourself with IT Systems
As sound IT system skills are crucial for this position, make sure you understand the relevant software and tools mentioned in the job description. If possible, research common IT systems used in telecare and logistics management.
✨Understand Health and Safety Standards
Since upholding health and safety duties is part of the role, familiarize yourself with relevant regulations and best practices. Be ready to discuss how you prioritize safety in your work and any experience you have in this area.
