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- Tasks: Join us as a Night Porter, providing excellent customer service during night shifts.
- Company: Elite Hotels offers a stunning country house experience in East Sussex.
- Benefits: Enjoy competitive pay, career development, free meals, and discounts after probation.
- Why this job: Be part of a close-knit team in a beautiful setting with growth opportunities.
- Qualifications: Hospitality experience preferred; must be proactive and customer-focused.
- Other info: Own transport required due to rural location.
The predicted salary is between 24000 - 36000 £ per year.
Employer Elite Hotels Location Forest Row, East Sussex Salary Competitive Salary plus share of service charge*. Live in available. Closing date 9 Jul 2025
Night Porter / Auditor – Forest Row, East SussexIf you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key.
The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.
Key Responsibilities:
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
- To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
- To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
- To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
- To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
- To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
- To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
- To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times
- Have an excellent command of the English language both verbal and written
- Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
- Able to demonstrate a clear understanding of the highest level of customer service.
- Willing to work on your own initiative as well as part of a team when required
- Previous experience in a similar role and comfortable carrying out night audits would be desired.
- Keen to learn about the local area and hotel product knowledge
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
To support and reward our staff we offer:
- Generous share of the monthly Service Charge*
- Career development with accredited training providers
- Enhanced holiday programme & reward scheme for long service
- Employee Assistance Programme – Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous \’Refer a Friend\’ bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period)
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
- Uniform provided
- Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
- Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
* Service Charge is dependant upon overall sales performance
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Night Porter / Auditor - Forest Row, East Sussex employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter / Auditor - Forest Row, East Sussex
✨Tip Number 1
Familiarise yourself with the local area and attractions around Forest Row. Being knowledgeable about local transport, entertainment, and leisure options will not only impress during your interview but also show your commitment to providing excellent customer service.
✨Tip Number 2
Highlight any previous experience in hospitality, even if it's not directly related to night shifts. Emphasising your ability to handle guest inquiries and complaints will demonstrate your readiness for the role and your understanding of high customer service standards.
✨Tip Number 3
Prepare to discuss your ability to work independently during night shifts. Share examples from past experiences where you successfully managed tasks on your own, as this will reassure the hiring team of your capability to handle the responsibilities of a Night Porter.
✨Tip Number 4
Show enthusiasm for learning about the hotel’s operations and services. Expressing a willingness to undergo training and develop your skills will align with Elite Hotels' commitment to staff development and could set you apart from other candidates.
We think you need these skills to ace Night Porter / Auditor - Forest Row, East Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially any roles that involved customer service or night shifts. Emphasise skills like communication, problem-solving, and initiative.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently during night shifts. Mention your willingness to learn about the local area and hotel operations.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Porter role, such as proficiency in English, computer literacy, and any experience with property management systems like Opera Fidelio.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to join Elite Hotels and contribute to their goal of providing exceptional guest experiences. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Elite Hotels
✨Show Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, even if they weren't in hospitality.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and attractions. During the interview, mention any local spots or activities you can recommend to guests, showing your enthusiasm for helping them.
✨Highlight Your Initiative
This role requires working independently at times. Be ready to discuss situations where you've taken initiative or solved problems on your own, showcasing your ability to manage responsibilities without constant supervision.
✨Prepare for Night Audit Questions
If you have experience with night audits, be prepared to discuss your familiarity with this process. If not, express your willingness to learn and any relevant skills that would help you pick it up quickly.
