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- Tasks: Handle incoming calls and welcome visitors at Porsche Leeds.
- Company: Join JCT600, a trusted name in the automotive industry for over 75 years.
- Benefits: Enjoy flexible working, generous leave, and a supportive environment.
- Why this job: Be part of a dynamic team focused on excellent customer experiences and personal growth.
- Qualifications: Strong communication skills and a customer-centric attitude are essential.
- Other info: Diversity and inclusion are core values; everyone is valued here.
Telephonist – Part Time 25 Hours
Job Summary
As a Telephonist working at Porsche Leeds, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors, ensuring they are well attended to at the Dealership and assisting them where appropriate.
You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!
Key Responsibilities Will Include
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Answering telephone calls promptly and in accordance with Company and Brand standards.
- Providing a professional and courteous welcome to all visitors.
- Using email and database systems to record and distribute messages accurately and promptly.
- Caring for and providing refreshments to customers and visitors waiting for assistance, helping to maximize their comfort.
- Monitoring and analyzing switchboard and outgoing calls to provide detailed enquiry level information.
Qualifications
- Excellent communication skills, able to communicate clearly with customers, the public, and team members.
- Excellent telephone manner with the ability to quickly build rapport and inspire confidence.
- Impeccable personal presentation.
- A customer-centric approach, always striving to exceed customer expectations.
- A passionate, enthusiastic, proactive, and professional attitude.
Why join JCT600 and what is in it for you?
We offer:
- Market-aligned salary.
- Life assurance plan and company pension (terms apply).
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022), plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- Training and leadership development programs.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (including family and friends).
- Long service rewards and loyalty incentives.
Our Ambition
Read more about our Employee Benefits – JCT600
At JCT600, we aim to be the best every day, focusing on delivering excellent customer and colleague experiences. With over 75 years of experience, we are committed to supporting your career growth and success. We value trust, diversity, and individual voices, making JCT600 a welcoming and inclusive environment.
Join us and become part of the JCT600 family, where you\’re always a valued member, not just a number.
JCT600 provides equal opportunity to all candidates and employees. We are committed to supporting diversity and inclusion, and all qualified candidates will receive consideration regardless of gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression. #J-18808-Ljbffr
Telephonist - Part Time employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephonist - Part Time
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. This will help you align your approach during the interview, showcasing your understanding of their expectations.
✨Tip Number 2
Practice your telephone manner by role-playing common scenarios. This will boost your confidence and help you demonstrate your excellent communication skills when handling calls.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in the past. Being able to share specific instances will illustrate your customer-centric approach and enthusiasm for the role.
✨Tip Number 4
Dress professionally for any interviews or meetings. Impeccable personal presentation is key in this role, and it shows that you take the opportunity seriously and respect the company's standards.
We think you need these skills to ace Telephonist - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Telephonist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your excellent telephone manner and customer-centric approach, providing specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Telephonist role.
How to prepare for a job interview at JCT600 LTD
✨Showcase Your Communication Skills
As a Telephonist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common telephone scenarios to show how you would handle calls professionally.
✨Exude Professionalism
Impeccable personal presentation is crucial for this role. Dress smartly and maintain a confident posture throughout the interview. This will reflect your understanding of the high standards expected at Porsche Leeds.
✨Emphasise Customer-Centric Attitude
Highlight your commitment to customer service. Share examples from past experiences where you went above and beyond to meet customer needs. This will resonate well with the company's focus on delivering excellent customer experiences.
✨Prepare for Role-Specific Questions
Anticipate questions related to handling calls, managing visitor interactions, and using database systems. Familiarise yourself with common switchboard operations and be ready to discuss how you would ensure a welcoming environment for visitors.
