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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving queries efficiently.
- Company: Join Churches Fire Ltd, a leading fire security business with rapid growth.
- Benefits: Enjoy structured training, ongoing support, and a positive work environment.
- Why this job: Be part of a passionate team dedicated to customer satisfaction and excellence.
- Qualifications: No specific qualifications required; just a commitment to helping others.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Support Advisor
Location – Dinnington
Competitive salary!
Churches Fire Ltd is an industry leading Fire Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country.
We are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Support Advisor, where you will receive a structured training plan and ongoing support!
Job description
- Respond to customer inquiries via phone and email
- Dealing with an inbound call in a fast-paced environment
- Assist customers with varied queries and do your best to resolve as a 1st fix solution
- Maintain accurate customer records and document all interactions
- Collaborate with other departments to resolve customer issues promptly
- Ensure customer satisfaction through positive, professional interactions
- Liaise with engineers where necessary
- Stay up to date with product knowledge, regulations and company policies
Apply now or contact the Recruitment Team on; 03330112328 or email recruitment@ churchesfire.com
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.
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Customer Support Advisor- Dinnington employer: Churches Fire Group
Contact Detail:
Churches Fire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor- Dinnington
✨Tip Number 1
Familiarise yourself with the company, Churches Fire Ltd, and their services. Understanding their products and customer service philosophy will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Think about how you would handle difficult customers or resolve issues quickly, as this will showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees of Churches Fire Ltd on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your enthusiasm for the role and the company. Inquiring about training opportunities or team dynamics shows that you are proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Customer Support Advisor- Dinnington
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've resolved customer issues in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your commitment to excellence. Mention why you want to work for Churches Fire Ltd and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Churches Fire Group
✨Know the Company
Before your interview, take some time to research Churches Fire Ltd. Understand their services, values, and recent developments. This will help you tailor your answers and show genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve an issue on the first contact. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Support Advisor, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will reflect your capability to handle customer inquiries professionally.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
