Deputy Ticketing and Reception Manager (Systems and Sales) (110607-0625)

Deputy Ticketing and Reception Manager (Systems and Sales) (110607-0625)

Location University of Warwick Campus, Coventry

Department Warwick Arts Centre

Position Type Fixed Term

Duration Fixed-term contract for 12 months

£26,038 to £29,659 per annum

About the Role

Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.

For informal queries, please email Olivia Brook (Internal Recruitment Manager) olivia.brook.1@warwick.ac.uk

The Deputy Ticketing & Reception Manager (Systems & Sales) is responsible for event set up and associated offers on our ticketing system, troubleshooting system issues, working collaboratively across teams to ensure on sale deadlines are met, liaising with agents and promoters regarding ticket allocations and supporting the ticketing and reception team and deputising for the Ticketing and Reception Manager as required.

The position supports the day-to-day work of the team of Ticketing and Reception staff (permanent, casual and volunteers), ensuring an efficient and effective digital first sales and systems focussed operation integral to and with excellent visitor experience at the heart of day to day delivery.

The box office is Warwick Arts Centre’s visitor welcome and reception hub required to:

– Deliver a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors.

– Deliver a visible and warm welcome providing an excellent visitor experience at all times.

– Support and assist with CRM maintenance and administration.

– Proactively collaborate with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission.

We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us.

We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.

Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.

We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.

About You

This is an exciting opportunity for a candidate with a passion for systems who has a keen eye for detail, is efficient, organised and can work at speed whilst delivering accurately. The candidate should possess excellent communication skills and have a proactive attitude.

This post will sit within the Ticketing & Reception team and report to the Ticketing & Reception Manager.

Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, morning through to evening. This post will have a mixture of administrative time and customer service hours across any given week. We operate across 363 days a year so our team do work over holiday periods.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

About the Department

Warwick Arts Centre is the largest multi art form arts centre outside London, presenting events, activities, films and exhibitions to over 200,000 people every year.

We are one of the region’s leading learning, visual arts, cinema and performing arts venues. We work with exceptional artists and creatives from the city, region and globally delivering a programme that reflects our local and global context. As an arts centre on a university campus our ambition is to develop programmes which speak to and reach our audiences on campus, in the city of Coventry and the wider region. Our city is one of the most ethnically diverse and youngest in Europe our goal is to reflect this through our work and the people we employ.

Vision and Values

When we re-opened our new building in 2021 a new brand positioning was developed with a focus on forming a better bridge between arts and the community and also highlighting the venue as a melting pot of different people and ideas:

Purpose – We’re here to share our love for the arts

Belief – We believe the arts are a place we can all meet – a place to share our experiences, a place to find common ground and understanding, a place to connect, to transform and explore new possibilities together.

Promise – Experiences you’ll feel and never forget – be it joy, excitement or sadness and whoever you are, wherever you’re from

More information can be found on our website

Our Commitment to Equality

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. As part of our commitment to increasing the diversity of staff within the Arts Centre we are particularly keen to encourage applications from people from Global Majority* groups.

Warwick Arts Centre is a department of the University of Warwick, and the successful candidate will be employed by the University of Warwick.

*Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as \’ethnic minorities.\’

About the University

Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.

You\’ll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

*QS World University Rankings 2024

** Research Excellence Framework 2021

To find out more about us visit our website.

How to Apply To apply for this role, please click HERE .

What we Offer

We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here .

We are proud to say that we are a Living Wage employer .

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpageshere .

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University\’s Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of theEUTOPIA European University Alliance .

Disclosure & Barring Service (DBS)

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).

We expect all employees, volunteers, and partners to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.

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