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- Tasks: Join our team as a Service Advisor, booking services and advising customers daily.
- Company: Lookers Mercedes Benz of Tonbridge is a leading UK motor vehicle retailer with a vibrant team.
- Benefits: Enjoy competitive pay, enhanced holidays, health support, and potential for a company car.
- Why this job: Be part of a dynamic team, receive ongoing training, and celebrate success together.
- Qualifications: Bring your energy, communication skills, and passion for customer service in the automotive industry.
- Other info: We value diversity and inclusivity, empowering everyone to reach their full potential.
The predicted salary is between 28800 - 43200 £ per year.
OTE
Overview
Mercedes Benz of Tonbridge
42 Hours weekly(between Mon to Fri 8am to 6pm, and Saturday morning on rota)
Salary:£36,000 OTE(including £30,000 basic depending plus bonus)
Lookers Mercedes Benz of Tonbridge is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager, Jason Hallam.
With recent investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Tonbridge is the place to be.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Jason Hallam.
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
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Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Lookers or Mercedes-Benz. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and the automotive industry. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Being able to convey technical information clearly and concisely is crucial for a Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Service Advisor position. Tailor your application to highlight relevant experience in customer service and the automotive industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in roles that involved customer interaction and technical communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for the automotive industry and customer service. Mention specific experiences that relate to the role, such as managing high volumes of customer queries or using dealer systems like Kerridge/ADP.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Technical Knowledge
While you don't need to be a mechanic, having a basic understanding of automotive terminology and processes will help you communicate effectively with both customers and technicians. Brush up on common car issues and services before the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to handle a customer complaint or upsell a service. Practise these scenarios beforehand to showcase your problem-solving skills and ability to maintain a positive attitude.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured for Service Advisors at Mercedes-Benz of Tonbridge.
