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- Tasks: Support customers by resolving complex sales and order issues efficiently.
- Company: Join AkzoNobel, a leading paints company with over 200 years of innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, flexible benefits, and employee discounts.
- Why this job: Be part of a collaborative team focused on delivering exceptional customer experiences.
- Qualifications: A Levels or NVQ Level 3 in Business Administration/Customer Service required.
- Other info: Flexible working options available to promote work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
2024 Akzo Nobel N.V. All rights reserved.
Customer Support Coordinator
Competitive salary plus market leading benefits package
Slough SL2 5DS
We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
You will help the company deliver a high quality customer experience by providing superior levels of advanced support in resolving escalated issues related to sales orders, customer inquiries, and fulfillment processes.
Job Responsibilities
• Collaborate with colleagues to ensure that complex problems related to order processing, delivery schedules & product availability are managed efficiently.
• Handle & resolve complex or escalated sales & order-related issues.
• Oversee the accurate resolution of discrepancies.
• Promptly resolve delivery complaints.
• Ensure company procedures/processed are followed.
• Build strong relationships with stakeholders for joint complaint handling.
• Run daily reports as needed.
Job Requirements
• A Levels or equivalent NVQ Level 3 Business Administration / Customer Service.
• Experience in a customer service environment.
• Knowledge of IT applications – Microsoft Office Suite (Access, Excel)
• Effective communication, organisational & interpersonal skills.
What Makes You Stand Out
• Used to handling & resolving customer complaints.
• Eye for detail & good at meeting deadlines.
• Committed to a collaborative working environment where supporting colleagues is key.
• Comfortable working in a fast-paced environment.
What do we Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Staff discount at Dulux Decorator Centre stores.
• Employee Assistance Programme.
• Employee Life Assurance.
• Company pension.
• product discounts.
• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
#LI-SH1
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID:46995
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Customer Support coordinator employer: AkzoNobel
Contact Detail:
AkzoNobel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support coordinator
✨Tip Number 1
Familiarise yourself with AkzoNobel's products and services, especially their brands like Dulux and Sikkens. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and resolving issues. Be prepared to share specific examples from your past experiences that showcase your ability to manage escalated situations effectively.
✨Tip Number 3
Highlight your teamwork abilities, as collaboration is key in this role. Think of instances where you've successfully worked with colleagues to solve problems or improve processes, and be ready to discuss these during your interview.
✨Tip Number 4
Demonstrate your proficiency with IT applications, especially Microsoft Office Suite. Consider preparing a brief overview of how you've used these tools in previous roles to enhance efficiency or resolve customer issues.
We think you need these skills to ace Customer Support coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Coordinator position. Tailor your application to highlight relevant experience and skills that align with what AkzoNobel is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex issues. Use specific examples from your past experiences to demonstrate how you meet the job requirements and can contribute to AkzoNobel's mission.
Highlight Relevant Skills: In your CV, emphasise your experience in customer service environments, particularly any roles where you resolved complaints or managed escalated issues. Mention your proficiency in Microsoft Office Suite, as this is a key requirement for the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Customer Support Coordinator role.
How to prepare for a job interview at AkzoNobel
✨Know the Company
Before your interview, take some time to research AkzoNobel. Understand their history, values, and product range. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Support Coordinator, you'll likely face questions about handling difficult customer situations. Prepare examples from your past experience where you successfully resolved complaints or escalated issues, highlighting your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might be asked to role-play a customer interaction, so practice being calm and professional.
✨Highlight Team Collaboration
Since the job involves working closely with colleagues and stakeholders, be ready to discuss how you collaborate in a team setting. Share specific examples of how you've supported your teammates in the past and contributed to a positive work environment.
