Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and assess complex personal accident claims while ensuring customer satisfaction.
- Company: AIG is a global leader in insurance, dedicated to protecting assets and managing risks.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
- Why this job: Join a culture of inclusion and innovation, making a real impact in the insurance industry.
- Qualifications: Previous claims experience and strong communication skills are essential for this role.
- Other info: AIG values in-person collaboration to foster a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
What you need to know:
- To actively support the Personal Accident Claims function in attaining its objectives through the proactive assessment and management of genuine claims with the agreed settlement authority limit.
- Contribute to the department achieving its overall objectives through ensuring delivery of a customer focused service whilst operating within a legal regulatory framework.
Duties & Responsibilities:
- Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels, best practice requirements and against policy conditions.
- Develop and maintain technical and soft skills to enable accurate assessment and reserving of complex claims in accordance with specific best guidelines and specified authority limit.
- Promote compliance with best practice for all aspects of claims assessment within personal accident adhering to the specific procedures and processes that are applicable to Corporate and Direct policies.
- Actively promote and demonstrate the principles of Treating Customers Fairly in claims handling. Reinforce the FCA and internal Complaints procedures and the application in dealing with disputed claims.
- Proactively identify and review suspect/fraudulent claims using the key fraud indicators.
What we’re looking for
- Previous Accident & Health or Personal Accident claims experience
- Policy language skills enabling accurate and consistent policy wording interpretation
- A basic knowledge of legal/regulatory and litigation procedural requirements
- Strong verbal and written communication skills
- Time management – ability to handle multiple priorities, organize work and meet deadlines
- Attention to detail and the ability to problem solve
- Strong customer service and negotiating skills
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
CL – ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd #J-18808-Ljbffr
Complex Claims Adjuster employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Adjuster
✨Tip Number 1
Familiarise yourself with the specific policies and procedures related to Personal Accident claims. Understanding the nuances of policy language will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims adjustment. Attend relevant events or join online forums to gain insights and make connections that could lead to job opportunities.
✨Tip Number 3
Brush up on your negotiation skills, as they are crucial for handling complex claims. Consider role-playing scenarios with friends or colleagues to build confidence in your ability to advocate for fair settlements.
✨Tip Number 4
Stay updated on the latest trends and regulations in the insurance sector, especially those affecting personal accident claims. This knowledge will not only enhance your discussions but also show your commitment to the field.
We think you need these skills to ace Complex Claims Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Complex Claims Adjuster position. Tailor your application to highlight relevant experience in handling complex claims and your understanding of policy language.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in Accident & Health or Personal Accident claims. Use specific examples to demonstrate your skills in claims assessment, customer service, and problem-solving.
Showcase Communication Skills: Strong verbal and written communication skills are essential for this role. Make sure to present your application clearly and professionally, and consider including examples of how you've effectively communicated with clients or colleagues in past roles.
Demonstrate Attention to Detail: Given the nature of the job, attention to detail is crucial. Ensure your application is free from errors and clearly structured. You might also want to mention any specific instances where your attention to detail made a significant impact in your previous work.
How to prepare for a job interview at AIG
✨Understand the Claims Process
Familiarise yourself with the entire claims process, especially in relation to personal accident claims. Be prepared to discuss how you would handle complex claims and demonstrate your understanding of policy conditions and best practices.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are crucial for this role. During the interview, practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with clients or colleagues in the past.
✨Demonstrate Attention to Detail
Attention to detail is key in claims assessment. Prepare to discuss specific instances where your attention to detail has helped you identify issues or solve problems in previous roles. This will show your potential employer that you can manage complex claims accurately.
✨Emphasise Customer Service Experience
AIG values customer service highly. Be ready to share examples of how you've provided excellent customer service in the past, particularly in challenging situations. Highlight your negotiation skills and how they contributed to positive outcomes for clients.
