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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Phase Eight is a leading womenswear brand known for stylish, quality clothing since 1979.
- Benefits: Receive full training, ongoing support, and work in a vibrant, inclusive environment.
- Why this job: Join a passionate team, connect with customers, and make a real impact on their shopping journey.
- Qualifications: Excellent communication skills and a customer-focused attitude are essential; no prior experience required.
- Other info: Flexible working hours and opportunities for growth within TFG London.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.
As a Style Advisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Style Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
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Style Advisor - Cribbs Causeway employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Cribbs Causeway
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice that meets their needs.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you become more comfortable in a customer-facing role, allowing you to actively listen and respond effectively to customer queries.
✨Tip Number 3
Showcase your passion for customer service by volunteering or working in roles that require interaction with the public. This experience will demonstrate your commitment to providing an outstanding shopping experience, which is crucial for a Style Advisor.
✨Tip Number 4
Research Phase Eight and TFG London to understand their brand values and product offerings. Being well-informed about the company will allow you to embody their brand ambassador role and align your approach with their vision during the interview process.
We think you need these skills to ace Style Advisor - Cribbs Causeway
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities such as customer engagement, product knowledge, and sales techniques in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or retail. Use specific examples that demonstrate your ability to connect with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention how your personality aligns with the brand's values and your eagerness to contribute to the store's success.
Showcase Your Style Knowledge: In your application, mention any experience you have with styling or fashion trends. This could include personal projects, previous roles, or even your own fashion sense that aligns with the brand's aesthetic.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Fashion
As a Style Advisor, it's crucial to demonstrate your enthusiasm for fashion and styling. Be prepared to discuss your favourite trends and how you would incorporate them into customer recommendations. This will show your potential employer that you are genuinely invested in the role.
✨Emphasise Customer Service Skills
Highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in the past. This aligns perfectly with the company's focus on providing an outstanding in-store experience.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to demonstrate how you would assist a customer. Practice scenarios where you identify a customer's needs and suggest suitable outfits. This will showcase your consultative selling skills and ability to connect with customers.
✨Research the Brand and Its Values
Familiarise yourself with Phase Eight's brand ethos, product offerings, and recent collections. Understanding their vision and values will allow you to speak confidently about how you can contribute to their goals and enhance the customer experience.
