Localisation Operations Manager

Overview

We’re Kingfisher, A team made up of over 76,000 passionate people who bring Kingfisher – and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas – to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!

This role will primarily focus on the line management of the Localisation Business Partners leading the team in providing an exceptional level of customer service, and their personal development. Working across Categories and Projects you will identify and share best practice delivering concise and consistent Localised content to Banners (B&Q Screwfix, Castorama etc), Group functions and in turn, our customers. Build strong relationships cross functionally and collaborate with key stakeholders . You will work closely with our translation partner ensure the Localisation process is optimised to provide high quality translations, speed to delivery and cost reduction.

What\’s the job?

• Line management of Localisation Business Partners, developing and coaching them to fulfil their potential
• Responsible for reporting and analysis of effectiveness to include spend and volume, validation time invested and quality scores
• Investigate translation feedback from internal teams, identify root cause, take the findings, define corrective action, and share with the relevant partners to ensure accuracy of translations
• Responsible for mapping workflows and continually aiming to improve Localisation processes and quality through analysis and discussion with both the translation agency, the Localisation team
• Manage spend against an agreed budget, requesting PO’s and processing invoices
• Forecasts spend and resource planning through building of cost & capacity models based on average sku and word counts

What you\’ll bring

• Experience in managing Localisation projects and on time in full delivery• Highly customer driven; understands the needs of both internal and external customers responding promptly and always championing the customer experience.• Ability to communicate and influence at all levels in a multicultural environment • Ability to work under pressure and to challenging deadlines in a changeable environment

Be Customer Focused – constantly improving our customers’ experience

• I listen to my customers

• I use available data to help make decisions

Be Human – acting with humanity and care

• I do the right thing

• I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

• I build and share new ideas

• I try new things and share my learnings

Be Agile – working with trust, pace and agility

• I have courage to be creative

• Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

• I embrace allyship

• I have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

• I own my actions

• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

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