Business Support Administrator

If you are looking for a varied, fulfilling administration role this post could be for you. The South Hams and West Devon Older Peoples Community Mental Health Team is looking for an experienced Business Support Administrator to join their team. The post will be supporting the clinical team with all of their administration needs. You will have contact with older people and their families/carers over the telephone, the successful candidate will be caring and compassionate and able to work in a busy environment. The clinical team is diverse and comprises of mental health practitioners, medical staff and support workers. You will be part of an administration team who will provide support and training for the role and also part of the wider clinical team, attending team meetings and training events.

The tasks are varied each day and experience in the use of Microsoft packages is required for this role. You will have a line manager who will support you in your role and you have the opportunity to provide input to help shape and improve administration processes around the clinical needs of the team along with your colleagues

Main duties of the job

Answering the telephone, typing of assessment letters, correspondence with GP\’s and other professionals, answering emails, minuting of Multi disciplinary team meetings and other professional meetings, ordering supplies, room bookings, scanning of documents and other general office tasks, managing and maintaining a shared administration inbox, attending training events, ensuring core training is kept up to date, data inputting including referral processing and wait list management

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people\’s recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience – we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

• RSA 3 Word Processing or equivalent level of experience in practice.
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• ECDL (European Computer Driving Licence).
• Shorthand or Speedwriting

Knowledge and skills

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records, electronic filing systems and electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions.
• Ability to meet deadlines and to work under pressure.
• Exceptional organisational skills and ability to prioritise.
• Ability to work both independently and as part of a team.
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
• Knowledge of our business and how it supports patient care.

Experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Previous experience of working in a Healthcare or Social Care administrative setting.
• Ability to take accurate formal and informal minutes.
• Demonstrate good numeracy and literacy skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.