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For Companies At a Glance
- Tasks: Engage with clients, create luxury experiences, and handle administrative duties.
- Company: Mappin & Webb is a prestigious luxury retailer with over 240 years of excellence.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and enhanced maternity pay.
- Why this job: Join a renowned brand, build lasting client relationships, and thrive in a dynamic team environment.
- Qualifications: Exceptional communication skills, experience in luxury retail or hospitality, and strong organisational abilities.
- Other info: Be part of a company with a Royal Warrant and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands-on and be involved in a variety of tasks including, spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with Mappin & Webb's history and product range. Understanding the brand's heritage and craftsmanship will help you engage more confidently with clients and demonstrate your passion for luxury retail.
✨Tip Number 2
Practice your communication skills by role-playing different client scenarios with friends or family. This will help you become more comfortable in building rapport and addressing client needs effectively.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Mappin & Webb.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule of how you would manage your time between client interactions and administrative tasks. This will demonstrate your ability to multitask effectively in a fast-paced environment.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional communication and interpersonal skills, as well as any relevant experience in luxury retail or hospitality. Use specific examples to demonstrate how you've built rapport with clients in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing an exceptional client experience. Mention why you want to work for Mappin & Webb specifically and how your values align with their commitment to excellence.
Showcase Relevant Experience: When detailing your work history, focus on roles where you had direct client interaction. Highlight any achievements that showcase your ability to exceed client expectations and contribute to a high-performing team.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to client relationships and problem-solving. Be ready to provide examples of how you've handled challenging situations in the past.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Think of examples where you've successfully built rapport or resolved client issues in previous roles.
✨Understand the Brand's Heritage
Mappin & Webb has a rich history and reputation for excellence. Familiarise yourself with their story, values, and product offerings. This knowledge will help you convey confidence and passion during the interview.
✨Demonstrate Problem-Solving Abilities
The role requires finding solutions that meet clients' specific needs. Be ready to discuss past experiences where you've identified a problem and implemented a successful solution, especially in a luxury retail or hospitality context.
✨Emphasise Teamwork and Collaboration
Working within a high-performing team is essential for this position. Share examples of how you've contributed to team success in previous roles, highlighting your organisational skills and ability to work collaboratively.
