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For Companies At a Glance
- Tasks: Engage with residents, ensure safety, and manage community events.
- Company: FirstPort is the UK's leading property management company with over 40 years of experience.
- Benefits: Enjoy competitive salary, private medical insurance, pension contributions, and gym discounts.
- Why this job: Join a supportive team, enhance community living, and make a real difference in residents' lives.
- Qualifications: Passion for customer service, strong communication skills, and basic IT proficiency required.
- Other info: Flexible hours, Monday to Friday, with opportunities for personal growth and development.
The predicted salary is between 18200 - 21800 £ per year.
External Job Advert
Job Role:Visiting Development Manager (Ref 24159)
Location: Malvern,Worcestershire
Salary:£20,233.20 per annum, plus benefits
Hours: Monday to Friday | 9am to 3pm(30 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure,Maintain recordsin line with internal procedures, ensure all data is protected and kept secure at all times. Keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents,Helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assistwith sales listed with our partner company Retirement Homesearch,make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis
About you
- Customer service– a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication– a natural communicator, with the ability toresolve issues and complaints effectively
- Health & Safety– an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT– able to operate Microsoft Office applications, and confident in learning new systems
- Administration– organised, methodical and experience of keeping accurate records
- Personal– an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
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Visiting Development Manager employer: PropertyWeek4Jobs
Contact Detail:
PropertyWeek4Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visiting Development Manager
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. Understanding their commitment to customer service and community building will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of FirstPort on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Visiting Development Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle emergencies. Being able to articulate these scenarios will show your readiness for the challenges of the role.
✨Tip Number 4
Research the local area of Malvern and understand the demographics of the residents you’ll be working with. This knowledge will help you connect better with potential residents and their families, making you a more attractive candidate.
We think you need these skills to ace Visiting Development Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Visiting Development Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, communication, and health & safety. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage and support residents effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your ability to build relationships. Mention specific examples from your past experiences that showcase your problem-solving skills and your proactive approach.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at PropertyWeek4Jobs
✨Show Your Customer Service Passion
As a Visiting Development Manager, your role revolves around exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in face-to-face situations.
✨Demonstrate Communication Skills
Effective communication is key in this position. Practice articulating how you resolve issues and handle complaints. Consider preparing a scenario where you successfully managed a challenging situation with a resident or colleague.
✨Highlight Health & Safety Awareness
Understanding health and safety protocols is crucial. Be ready to discuss your experience with health and safety regulations, particularly in emergency situations. This will show that you take the safety of residents seriously.
✨Emphasise Organisational Skills
The role requires keeping accurate records and managing contractors effectively. Prepare to talk about your organisational methods and any tools or systems you use to stay on top of tasks and maintain records.
