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- Tasks: Handle inbound calls and provide exceptional customer service while managing administrative tasks.
- Company: Join one of the UK's fastest-growing private companies, supporting drivers in road incidents.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and fun perks like free breakfasts.
- Why this job: Be part of a supportive team with great career development opportunities and a positive work culture.
- Qualifications: Excellent communication skills and ability to manage high call volumes; experience in insurance is a plus.
- Other info: Office-based role in Peterborough or Halifax with flexible shift options.
The predicted salary is between 19500 - 26000 £ per year.
Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Halifax – This position is office based, you will need to live within commutable distance of the office.
Hours Available: We offer a variety of shifts ranging from Monday – Friday core hours and 4 days on 4 days off. This vacancy does not work night shift.
Salary: Starting from £24,570.00
Interview Date: Monday 15th December – please ensure you are able to attend our Halifax office on this date
Start Date: 2nd February 2026
We’re looking for a Call Centre Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities
- Record accurately the first notification of loss following a motor traffic accident
- Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
- Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
- Assist with administrative tasks and emails
- Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
- Manage own workload, prioritising each day and ensuring any tasks are complete
- Provide accurate updates to team managers and customers as required
- Ensure that all SLA’s are met and exceeded
Skills and experience
- Excellent customer service and communication Skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload
- Strong multitasking abilities
- High attention to detail and accuracy
- Experience of working in a target driven environment desirable
- Experience within the insurance and claims industry desirable
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you\’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we\’ll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK\’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose:
Make someone\’s bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
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Call Centre Advisor employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the insurance and claims industry. Understanding common terminology and processes will help you stand out during interviews, as it shows your commitment to the role and your ability to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the high volume of inbound calls you'll be handling and demonstrate your customer service abilities effectively.
✨Tip Number 3
Research the company culture and values of Activate Group. Being able to articulate how your personal values align with theirs during the interview can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your multitasking abilities and attention to detail. Highlighting specific situations where you've successfully managed multiple tasks will demonstrate your capability to thrive in a target-driven environment.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Advisor. Familiarise yourself with the skills required, such as excellent customer service and communication abilities, as well as the importance of managing a high volume of calls.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or call centres, and showcase your ability to handle multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work for this organisation and how your values align with theirs, particularly their focus on making someone's bad day better.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role of a Call Centre Advisor.
How to prepare for a job interview at Activate Group Limited
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Familiarise Yourself with the Role
Understand the key responsibilities of the position, such as managing inbound calls and handling administrative tasks. Research the company’s values and purpose to align your answers with their expectations during the interview.
✨Demonstrate Multitasking Abilities
The role requires strong multitasking skills. Be ready to discuss how you manage multiple tasks effectively, especially in a high-pressure environment. You might want to share specific strategies or tools you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to customer service challenges, ensuring you highlight your thought process and decision-making skills.
