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- Tasks: Join our operations team to manage B2B customer reservations and bookings.
- Company: Hospitality Line is a leading service provider in the travel industry, expanding rapidly.
- Benefits: Enjoy flexible working hours, training opportunities, and exciting events to experience attractions.
- Why this job: Be part of a dynamic team, build relationships, and explore the travel industry while having fun.
- Qualifications: Experience in travel or B2B, strong communication skills, and attention to detail required.
- Other info: Evening events included for hands-on product experience; language skills are a plus!
The predicted salary is between 28800 - 43200 £ per year.
Hospitality Line is a service provider to the travel industry, and due to expansion, an opportunity has arisen to join its operations team. The Operations Executive will engage directly with B2B customers and fulfil their reservation and admission requirements.
Key responsibilities:
- Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
- Making group bookings for restaurants and attractions throughout the UK and Northern Europe.
- Providing booking advice and assistance to tour operators, consumer clients, and suppliers.
- Identifying, engaging, negotiating and onboarding new supply partners.
- Building and maintaining strong relationships with clients and suppliers.
- Pro-actively developing and maintaining knowledge of product ranges by attending events and trips to experience the products offered. Some of these events will take place in the evening, allowing you to experience the shows, attractions, and venues.
- Participate in on-call rota during evenings and weekends (after training and approximately 1 in 8 weeks)
- Experience in the travel industry or a B2B environment.
- Confident, polite and professional telephone manner.
- Strong written and verbal communication skills.
- Ability to work with a sense of urgency and meet deadlines.
- Demonstrate excellent attention to detail.
- Computer literate – training will be provided on our in-house system.
- Interest in food, restaurants and other leisure products.
- Language skills are desirable, especially French.
How to apply:please send your CV and cover letter to Katie Weller .
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Operations Executive, Hospitality Line employer: Ukinbound
Contact Detail:
Ukinbound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive, Hospitality Line
✨Tip Number 1
Familiarise yourself with the travel industry, especially the B2B sector. Understanding how businesses operate in this space will help you engage more effectively with potential clients and suppliers.
✨Tip Number 2
Network with professionals in the hospitality and travel sectors. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and opportunities.
✨Tip Number 3
Brush up on your negotiation skills. As you'll be onboarding new supply partners, being able to negotiate effectively will set you apart from other candidates.
✨Tip Number 4
Showcase your passion for food and leisure products. Engage in discussions about restaurants and attractions, and share your experiences to demonstrate your genuine interest in the industry.
We think you need these skills to ace Operations Executive, Hospitality Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry or B2B environments. Emphasise any roles where you've engaged with customers, processed reservations, or built relationships with suppliers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the hospitality industry and the specific role. Mention your strong communication skills and ability to work under pressure, as these are key for the Operations Executive position.
Showcase Your Attention to Detail: Provide examples in your application that demonstrate your attention to detail. This could be through previous job experiences where accuracy was crucial, especially in processing reservations or managing bookings.
Highlight Relevant Skills: If you have language skills, particularly in French, make sure to mention them. Also, discuss your interest in food and leisure products, as this aligns well with the company's focus and can set you apart from other candidates.
How to prepare for a job interview at Ukinbound
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your interest in travel, food, and leisure products, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Since the role involves engaging with B2B customers, it's crucial to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've successfully communicated with clients in the past.
✨Highlight Your Attention to Detail
Given the importance of processing reservations accurately, be ready to provide examples of how you've demonstrated attention to detail in previous roles. This could include managing bookings, handling customer inquiries, or any tasks where precision was key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to meet tight deadlines or resolve conflicts, and be ready to explain your thought process and the outcomes.
