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- Tasks: Join our team as a Service Advisor, providing top-notch customer service and managing vehicle servicing queries.
- Company: Newcastle Volkswagen is a leading automotive retailer with over 150 dealerships across the UK and Ireland.
- Benefits: Enjoy competitive pay, uncapped bonuses, generous leave, and health benefits in a supportive environment.
- Why this job: Be part of a premium brand, develop your career, and make a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a passion for customer service; automotive experience is a plus.
- Other info: This is a permanent role with a friendly team, offering career growth opportunities.
The predicted salary is between 26000 - 34000 £ per year.
OTE
Overview
Location: Newcastle Volkswagen
Working hours: Mon – Fri 8 – 5.30 & Sat 8 – 12.30 (alternate)
Salary: Up to £34k Including OTE
We are seeking a Service Advisor to join Newcastle Volkswagen\’s friendly and efficient Aftersales department. This is a permanent role, based on a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus an uncapped bonus. The role offers opportunities for career development within a premium VW brand.
The successful candidate will be responsible for providing a personalized, premium customer experience, advising on vehicle servicing, MOT, and repairs, and upselling parts and accessories. They will manage high-volume customer interactions both in person and via phone and online, ensuring clear communication and accurate record-keeping.
Ideal candidates will have excellent communication skills, a warm personality, and a passion for delivering first-class customer service. Experience with Kerridge/ADP systems and a background in the automotive industry are advantageous. Ability to work independently and as part of a team is essential.
If you believe you are suitable for this role, please apply today. Our Talent Acquisition Team will be in touch.
About Us
We are one of the UK\’s top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships in the UK and Ireland. We value our people highly and offer a comprehensive rewards and benefits package, including competitive salaries, generous leave, car schemes, enhanced family leave, health benefits, and more.
We are committed to diversity and inclusion. Successful applicants will undergo employment checks, including employment verification, credit checks, criminal background checks, and driving license verification if applicable.
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Service Advisor (Mat cover) employer: Taggarts Motor Group
Contact Detail:
Taggarts Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Mat cover)
✨Tip Number 1
Familiarise yourself with the Volkswagen brand and its values. Understanding their commitment to customer service and quality will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your knowledge of vehicle servicing and repairs. Being able to discuss common issues and solutions will demonstrate your expertise and passion for the automotive industry, making you stand out as a candidate.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions. This will help you convey warmth and professionalism, which are key traits for a Service Advisor, especially in high-volume environments.
✨Tip Number 4
If you have experience with Kerridge/ADP systems, be ready to discuss it. If not, consider doing some research or even a short course to familiarise yourself with these systems, as this knowledge can give you an edge over other candidates.
We think you need these skills to ace Service Advisor (Mat cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you provided a premium customer experience, as this is crucial for the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class customer service. Mention specific examples of how you've successfully managed customer interactions and upsold products in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to work both independently and as part of a team. If you have experience with Kerridge/ADP systems, make sure to include this as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Service Advisor.
How to prepare for a job interview at Taggarts Motor Group
✨Know the Company
Before your interview, take some time to research Newcastle Volkswagen. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether in person or over the phone. Highlight your ability to listen and respond to customer needs.
✨Demonstrate Customer Service Passion
Be ready to discuss your passion for delivering first-class customer service. Share specific instances where you went above and beyond for a customer, as this will resonate well with the interviewers looking for a warm personality.
✨Familiarise Yourself with Relevant Systems
If you have experience with Kerridge/ADP systems, be sure to mention it. If not, consider familiarising yourself with these systems before the interview. Showing that you're proactive about learning can set you apart from other candidates.
