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For Companies At a Glance
- Tasks: Support students and staff with administrative tasks, enrolments, and logistics.
- Company: Join the East Kent Colleges Group, an Ofsted Outstanding rated provider focused on student success.
- Benefits: Enjoy competitive pay, holiday entitlement, discounts, and a generous pension scheme.
- Why this job: Be part of a dynamic team that values collaboration and offers a varied, rewarding experience.
- Qualifications: Strong communication and customer service skills are essential; organisation and adaptability are key.
- Other info: No CV needed; apply easily online and save your progress.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are You an Organised Individual looking for Purposeful Work in Administration? Support the Student Experience as a College Services Assistant
Join our dynamic College Support Services team at EKC Canterbury College as a College Services Assistant, where you’ll play a key role in ensuring the smooth running of our administrative and student support functions. This is a great opportunity to work in a fast‑paced, customer‑focused environment and make a real difference in the day‑to‑day life of the College.
In this role, you will:
- Provide efficient and professional administrative support as part of the College Services team
- Assist with processing student applications, enrolments, and examinations using corporate data systems
- Respond to student, staff, and visitor enquiries with a friendly and helpful approach
- Support the operation of the Service Help Desk, reviewing logged jobs and ensuring timely responses
- Liaise with relevant support service teams to ensure issues are resolved effectively
- Maintain accurate records and contribute to the smooth running of college operations
Benefits
- Generous Annual Leave – 24 days FTE per annum +5 days after 5 years
- Learning and Development Opportunities – 3‑4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression – 1 in 3 roles are filled internally
- Exclusive Discounts & Perks – Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes.
- Flexible Personal Leave – Time off for your child’s first day at nursery, school or college, moving homes and for interviews
- Wellbeing and Health Support – Generous sick pay, counselling services, discounted gym membership at Canterbury College
- Culture and Recognition – Being part of Community Days, an annual Staff Celebration Day, and an eco‑friendly organisation dedicated to reaching net‑zero by 2030
- Competitive Pension Scheme – 18% employer contribution
About You
We are looking to appoint an enthusiastic and organised College Services Assistant to join our friendly and dedicated team. Based at the heart of the College, this role offers variety, responsibility, and the chance to make a real impact on the daily running of college life.
In this role, you will:
- Work in a busy open‑office environment, balancing administrative tasks with answering calls and handling queries from students, staff, and visitors
- Provide excellent customer service to all internal and external stakeholders
- Support the processing of curriculum and short course applications for the upcoming academic year
- Assist with key college operations including reception duties, administration, timetabling, enrolment, student records, and examinations
- Maintain accuracy and attention to detail, particularly when working to tight deadlines
- Collaborate with colleagues across the College to ensure smooth and efficient service delivery
Ready to Apply?
No need to update your CV – simply click apply and complete our short online form. You can save your progress at any time, and we’ll review all applications and get back to every candidate after the closing date.
For an informal chat or any queries about the role, please email jobs@ekcgroup.ac.uk.
About Us
Outstanding Ofsted Provider
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.
As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self‑declaration, Enhanced DBS check and obtaining sufficient referencing.
It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.
If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.
Commitment to Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.
We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.
Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
We do not engage with agencies for permanent staff and have an in‑house recruitment team.
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College Services Assistant employer: Ashford College
Contact Detail:
Ashford College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Assistant
✨Tip Number 1
Familiarise yourself with the college's services and operations. Understanding how different departments interact will help you demonstrate your proactive approach during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of the college if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role involves direct interaction with students and staff, being able to articulate your approach to providing excellent service will set you apart.
We think you need these skills to ace College Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your organisational skills and experience in administrative support. Refer to specific responsibilities mentioned in the job description, such as managing student applications and coordinating logistics.
Showcase Communication Skills: Since strong communication is essential for this role, include examples of how you've effectively communicated with students, staff, or external stakeholders in previous positions. This could be through managing queries or providing customer service.
Highlight Relevant Experience: Detail any previous roles that involved administrative tasks, data entry, or working in a fast-paced environment. Use bullet points to make it easy for the hiring team to see your relevant experience at a glance.
Express Enthusiasm for the Role: In your application, convey your excitement about the opportunity to support student success and contribute to the college's operations. A positive tone can make a significant difference in how your application is perceived.
How to prepare for a job interview at Ashford College
✨Show Your Organisational Skills
As a College Services Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this position. Be ready to discuss how you've effectively communicated with students, staff, or external stakeholders in previous roles. Use specific examples to illustrate your points.
✨Demonstrate Customer Service Excellence
This role involves providing excellent service to students and staff. Prepare to share instances where you went above and beyond to assist someone, showcasing your commitment to customer satisfaction.
✨Familiarise Yourself with the College's Values
Understanding the college's mission and values can set you apart. Research East Kent Colleges Group and be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and community focus.
